Computer Freezes up occasional
I have this customer that is running windows 10 (See Specs in the upload) about twice a day it will just freezes up. This customer is raising fresh water catfish and he is using this computer to monitor the oxygen level and water temperature in the ponds.
I tried to find the Memory.DMP file but couldn't find it even though the settings on the computer are set to save the dump file in the %SystemRoot% folder.
The customer brought the computer to my shop this morning and I have been running with his monitoring system going and youtube videos playing (for about 3 hours now, and the system has been running perfect.
I built this unit for this customer right at a year ago and it has worked fine up until now. Here are the components I used in the machine:
SSD Drive: SanDisk SSD PLUS 240GB Solid State Drive
DVD Drive: LG Electronics Internal Super Multi Drive Optical Drives GH24NSC0B
Wireless card: HiRO H50319 Dual Band Wireless 802.11ac AC1200 11ac WiFi 2T2R 867Mbps PCIe PCI Express PCI-E x1 Adapter 2x 2dBi Dipole Antenna Windows 10 8.1 8 7
Power Supply: EVGA 500 W1, 80+ WHITE 500W, 3 Year Warranty, Power Supply 100-W1-0500-KR
Motherboard: BIOSTAR Hi-Fi A70U3P FM2+ / FM2 AMD A70M 4 x SATA 6Gb/s USB 3.0 HDMI Micro ATX AMD Motherboard
Processor: AMD Black Edition A10-Series APU Processor with Radeon R7 Graphics (A10-7860K-AD786KYBJCSBX)
Memory: Patriot Signature 8GB DIMM DDR3 CL11 PC3-12800 (1600MHz) PSD38G16002
just wondering if someone could help me to find a clue as to what might be going on with the system.
I tried to find the Memory.DMP file but couldn't find it even though the settings on the computer are set to save the dump file in the %SystemRoot% folder.
The customer brought the computer to my shop this morning and I have been running with his monitoring system going and youtube videos playing (for about 3 hours now, and the system has been running perfect.
I built this unit for this customer right at a year ago and it has worked fine up until now. Here are the components I used in the machine:
SSD Drive: SanDisk SSD PLUS 240GB Solid State Drive
DVD Drive: LG Electronics Internal Super Multi Drive Optical Drives GH24NSC0B
Wireless card: HiRO H50319 Dual Band Wireless 802.11ac AC1200 11ac WiFi 2T2R 867Mbps PCIe PCI Express PCI-E x1 Adapter 2x 2dBi Dipole Antenna Windows 10 8.1 8 7
Power Supply: EVGA 500 W1, 80+ WHITE 500W, 3 Year Warranty, Power Supply 100-W1-0500-KR
Motherboard: BIOSTAR Hi-Fi A70U3P FM2+ / FM2 AMD A70M 4 x SATA 6Gb/s USB 3.0 HDMI Micro ATX AMD Motherboard
Processor: AMD Black Edition A10-Series APU Processor with Radeon R7 Graphics (A10-7860K-AD786KYBJCSBX)
Memory: Patriot Signature 8GB DIMM DDR3 CL11 PC3-12800 (1600MHz) PSD38G16002
just wondering if someone could help me to find a clue as to what might be going on with the system.
Could you get access to a windows to go system? That is windows installed on USB media. That is what I would take in order to test for a software problem. If that to-go-system would not crash all day, it's likely to be a software problem. However that could mean you would still have to monitor the oxygen levels somehow during testing.
Check the Windows Event Log? Anything in there that stands out to be of issue?
https://www.dummies.com/computers/operating-systems/windows-10/how-to-use-event-viewer-in-windows-10/
Bad sectors on the drive?
Over heating system? Check the fans make sure they are clean, especially CPU and GPU fan...? Maybe reapply the thermal compound on CPU as it has been a year.
Bad ram? check the ram?
https://www.dummies.com/computers/operating-systems/windows-10/how-to-use-event-viewer-in-windows-10/
Bad sectors on the drive?
Over heating system? Check the fans make sure they are clean, especially CPU and GPU fan...? Maybe reapply the thermal compound on CPU as it has been a year.
Bad ram? check the ram?
I would agree, possibly bad RAM. But I do not think so.
I believe maybe the customer, given all the equipment running at the same time for all the fish, might be suffering from power spikes on the AC line. You might try plugging it into a UPS to help dampen down the noise on the AC line. Especially if pumps and or heaters are starting at the same time. I think this very possible since it runs fine at your location.
I believe maybe the customer, given all the equipment running at the same time for all the fish, might be suffering from power spikes on the AC line. You might try plugging it into a UPS to help dampen down the noise on the AC line. Especially if pumps and or heaters are starting at the same time. I think this very possible since it runs fine at your location.
ASKER
thanks for your input.
I have looked at the Event log and uploaded a couple of snapshots.
In the meantime I am going to do what McKnife suggested and see how that goes.
One problem is that, he is 50 miles away and going on a trip in a couple of days. He is using a loaner computer so that will give me time to test it out only without it being connected to his monitoring system.
In Answer to Owen Rubin, the computer is in his office and the it's not like there are a lot of other machinery, such as pumps running off the same current. He has a Radio connected through a usb port and that is all. The radio gets it's signal from the monitoring transmitters at the ponds. II don't think he has a battery-powered backup which I will recommend that to him as i think that is a good idea.
Error-Log.PNG
Error2.PNG
I have looked at the Event log and uploaded a couple of snapshots.
In the meantime I am going to do what McKnife suggested and see how that goes.
One problem is that, he is 50 miles away and going on a trip in a couple of days. He is using a loaner computer so that will give me time to test it out only without it being connected to his monitoring system.
In Answer to Owen Rubin, the computer is in his office and the it's not like there are a lot of other machinery, such as pumps running off the same current. He has a Radio connected through a usb port and that is all. The radio gets it's signal from the monitoring transmitters at the ponds. II don't think he has a battery-powered backup which I will recommend that to him as i think that is a good idea.
Error-Log.PNG
Error2.PNG
Usually the errors in your second log page Error2.png show Resource Exhausted Detector. It usually is related to RAM and Virtual Memory.
Are you able to click into those errors to in Error2 to see what exactly is causing the Resource Exhausted errors?
Also the Application Errors if you can click on those as well, maybe we can narrow things down.
Also make sure the system drivers are updated as well as all Microsoft updates.
Are you able to click into those errors to in Error2 to see what exactly is causing the Resource Exhausted errors?
Also the Application Errors if you can click on those as well, maybe we can narrow things down.
Also make sure the system drivers are updated as well as all Microsoft updates.
ASKER
Ok, will send you that info in the morning. Right now I am running a memory test with memtest86.
Clean the fans and case out. I have had customers with filthy systems and they overheat from dirt, dust, hair etc clogging stuff up.
ASKER
in the morning I plan to clean the system and replace the thermal grease. The system really looks surprisingly clean for a year of use.
if it is freezing - you won't find any dmp files - since that is not a bsod
most possible causes are ram or cpu, or mobo malfunction, but also :
can it be overheating? if that is suspected, install speedfan to monitor the temps : http://www.almico.com/speedfan.php
i suppose the oxygen sensors are connected by wifi- can they be the cause?
i must say i never use biostar boards - they don't have a really good reputation
most possible causes are ram or cpu, or mobo malfunction, but also :
can it be overheating? if that is suspected, install speedfan to monitor the temps : http://www.almico.com/speedfan.php
i suppose the oxygen sensors are connected by wifi- can they be the cause?
i must say i never use biostar boards - they don't have a really good reputation
ASKER
Here is the result of the Memory Test and the errors in the event viewer that you requested.
I also applied a fresh amount of thermal grease between the heat-sink and the Processor.
Memory-test.jpg
Application-Error.PNG
Application-Error-2.PNG
Application-Error-3.PNG
Resource-Exhaustion-Detector.PNG
Temp.PNG
I also applied a fresh amount of thermal grease between the heat-sink and the Processor.
Memory-test.jpg
Application-Error.PNG
Application-Error-2.PNG
Application-Error-3.PNG
Resource-Exhaustion-Detector.PNG
Temp.PNG
ASKER
The speedfan temp shown here is with pond monitoring on and two youtube videos playing.
ASKER
Reply to Nobus:
What motherboard do you recommend?
I have used Biostar motherboards for at least 15 years and have had only one go bad, But am always open to try something else
What motherboard do you recommend?
I have used Biostar motherboards for at least 15 years and have had only one go bad, But am always open to try something else
Something to try is to disable or double check the apps that are causing the errors in your event log. Also if you can figure out the 'time' when the computer freezes, you might be able to match the error to the freeze in the log and determine more closely what app or program etc is causing the issue. As far as the resource one, it is referring to PC Pitstop. I am not a huge fan...but if you see more of those Resource errors, you can see if they all relate to PC Pitstop or some other program.
If PC Pitstop keeps popping up as an issue, you can try temporarily disabling, update it, or uninstall it.
If PC Pitstop keeps popping up as an issue, you can try temporarily disabling, update it, or uninstall it.
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I want to go back to the power problem I mentioned way back up there. . Did you not say it does not fail when you moved it to a different location? Unless the original location is sitting under or near a big transmitter of some kind, or a large motor generating large magnetic fields, I still think power is to blame. Even though you believe it is on a different circuit, something else may be causing the spikes. A personal heater? A copy machine? A laser printer? A coffee pot? Any of these things can cause a spike or low power condition enough to lock up a machine.
Had a recent customer who's machine would crash and they were sure the power was fine. We discovered a copy machine on the same circuit on the other side of a wall believe it or not. When the machine started up, it spiked the power like crazy. A UPS solved the issue.
So if it truly works fine when moved, I would look again at the power issue.
Had a recent customer who's machine would crash and they were sure the power was fine. We discovered a copy machine on the same circuit on the other side of a wall believe it or not. When the machine started up, it spiked the power like crazy. A UPS solved the issue.
So if it truly works fine when moved, I would look again at the power issue.
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ASKER
thank you all for your help on this issue.
Great! Glad you were able to resolve the issue.
ASKER
System-Info.PNG