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Can't use Solver add-in in Excel 2016, does not work

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Last Modified: 2018-09-20
Hey everyone,

Took a look at the EE forums but can't seem to find a solution.

I have a user who is unable to load the Solver add-in in Excel.  The add-in is selected, but when going to Data > Analyze, the Solver button is not fully there.  To be specific, the question-mark/arrow symbol is there, but it doesn't say Solver.  When clicking on the button, nothing happens.

The user is on Windows 10 with Office O365 2016 v.2215.  Our company has gpo restrictions on loading add-ins, but I am able to load and use it on mine and a test machine w.o problem.

He receives a msg about macros not being able to load, as did I, but on the test machines I received a prompt to trust the add-in, whereas he does not.

I removed and re-added the add-in, ran a repair on Office, upgraded Office to our current version, and replaced the Solver.xlam file on the user machine, no change.

The one thing I did not try yet is a different Windows profile.

Thoughts?

Thanks,
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CERTIFIED EXPERT
Distinguished Expert 2019

Commented:
Yes, create a test user to test with.
What about Excel's add-in management, does it say the add-in is loaded or deactivated?
Commented:
This one is on us!
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