email account in Outlook 2010, new iPhone and Apple ID password change

UtahTN used Ask the Experts™
on email account in Outlook.

After getting a new iPhone and changing the password of the Apple ID the icloud sync in Outlook not longer works and when it prompts for the password, or smtp the new password does not work. No setting in outlook changed in that time period. 993 and 587 and etc are all the same. It's a bit like a cert or other verification is needed.

PS: I've read most of the post on EE so far and found nothing that helps to date.
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Current settings for Icloud connection to outlook are as follows:

If you want to add your iCloud email account to Outlook client, please make sure you get the latest version of Outlook at first, then follow the steps bellow:
Open the Microsoft Outlook program on your computer;
Tap on the File menu;
From the File menu, go to Info>Add Account;
On the Add Account wizard, click on the tick button for Manual setup or additional server types;
Choose the Pop or IMAP service;
Enter your Name and your iCloud email address;
In the Account Type, choose IMAP;
In the Incoming mail server, input:;
In the Outgoing mail server, input:;
In the Logon Information, input your iCloud username and password. You do not need to put the suffix, on your username. However, if there is an error encountered, try to put your full email address and see if it fixes the problem;
Put a check mark on Remember password and Require logon using Secure Password Authentication (SPA);
Click on More Settings;
On the General tab, input the name of your account. You can choose any name that you want as this tab does not affect the connection in any way;
On the Outgoing Server tab, put a check mark on My outgoing server (SMTP) requires authentication;
Still on the Outgoing Server tab, click on the tick mark for Use same settings as my incoming mail server;
On the Advanced tab, enter 993 on Incoming server (IMAP) then choose an SSL connection from the drop-down box;
Still on the Advanced tab, enter 587 on Outgoing server (SMTP) then choose Auto connection from the drop-down box. Leave every other options as they are;
Click on OK when you are done;
Tap on Next to test the settings and configurations;
The test will show a completed incoming and outgoing test. Tap on Close;
You are all set. Tap on the Finish button.
Please carefully check the steps above, if you have any other concerns about using Office 365, please let us know, we’d like to offer our further help.


I've already done all of those basics steps...


I found this comment online:
"Are you aware of the new requirement (effective June 15 2017) from Apple that an app-specific password (instead of your normal Apple ID password) must be used when accessing iCloud from 3rd party apps such as Outlook? In order to obtain an app-specific you must first turn on two-factor authentication or two-step verification for your Apple ID. See: Using app-specific passwords - Apple Support"

This Outlook 2010 sync has work correctly many years untouched until the purchase of the new iPhone
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check Generate an app-specific password
If you see an error message when using SSL, try using TLS or STARTTLS instead.

IMAP information for the incoming mail server
Server name:
SSL Required: Yes
If you see an error message when using SSL, try using TLS instead.
Port: 993
Username: This is usually the name part of your iCloud email address (for example, emilyparker, not If your email client can't connect to iCloud using just the name part of your iCloud email address, try using the full address.
Password: Generate an app-specific password.
SMTP information for the outgoing mail server
Server name:
SSL Required: Yes
If you see an error message when using SSL, try using TLS or STARTTLS instead.
Port: 587
SMTP Authentication Required: Yes
Username: Your full iCloud email address (for example,, not emilyparker)
Password: Use the app-specific password that you generated when you set up the incoming mail server.

all the best


I've tried all of that except for the app specific password. I called Apples tech support yesterday and the put me on hold and had a group think and came back and told me an app-specific password should not be required but I've seen other solutions on the web that suggest I do need to use one. Some tech notes suggest an app verified password.


After setting up the two step authentication on the appleid website and on the iPhone itself I was able to generate a password for the email address that worked in Outlook. But now that I receive no errors in Outlook during send and receive,, Outlook is still not syncing new contact to the icloud and therefore into the iphone contact list.

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