troubleshooting Question

Can't sync in OneNote 2016, password prompt; error 0xe0000024

Avatar of ctme2000
ctme2000 asked on
Microsoft OfficeMicrosoft 365Windows OSMicrosoft OneNote
12 Comments1 Solution6947 ViewsLast Modified:
Hi,

I'm having trouble with not being able to sync in OneNote 2016, it errors out stating 'We need the password to sync this notebook. Error code 0xE0000024'.
This happened after I upgraded my machine to Office 2016 from Office 2007.

I researched the error and deleted all cached credentials in Control Panel > Users, no change.
I signed out of OneNote and signed back in with my Windows credentials, no change.
I signed into One Note Online and did not see my notes there either.

Any other ideas?

Gracias...
ASKER CERTIFIED SOLUTION
ctme2000

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