MS Word ActiveX functionality isn't allowing Embedding in OLE Field on new computer with MS Access 2013 runtime.

I have a single user who just got a new computer and now can't embed MS Word documents in the OLE field of my Access Runtime application.   At first MS Office wasn't licensed, but we took care of that and still have the problem.  I disabled click-to-run, turned off User Account Control, went into the Trust Center of MS Word and enabled All controls related to the ActiveX Settings, I also turned off Safe mode.  I disabled all but the basic Add-Ins that are working fine on my system.  We are going to test disabling Anti-virus tomorrow morning, but wanted to see if anyone could think of anything else that might be causing this effect.  I can successfully embed other document types, like MS Excel Worksheets, WordPad document, but MS Word isn't allowing the Insert Object mechanism to embed a .doc or .docx file.


When Windows makes a shortcut Word icon on his start menu, it adds those two little arrows, like a compressed folder, not sure if that's related.  Before Office was licensed, he had two little gears instead.  He is using Windows 10 Pro, MS Office 2013 without the full MS Access and click-to-run was a background process, but killing that didn't help either.
David SmithsteinCEOAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Jim Dettman (Microsoft MVP/ EE MVE)President / OwnerCommented:
Nothing comes to mind right off other than checking the application and system even logs for any COM related issues.

Jim.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
David SmithsteinCEOAuthor Commented:
Unable to start a DCOM Server: {00020906-0000-0000-C000-000000000046} as Unavailable/Unavailable. The error:
"5"
Happened while starting this command:
"C:\Program Files\WindowsApps\Microsoft.Office.Desktop.Word_16040.10730.20102.0_x86__8wekyb3d8bbwe\Office16\WINWORD.exe" -Embedding

Turns out the IT tech didn't want to admit a botched Office 2016 installation attempt until I found references to Office 2016 files.  So it looks like OLE is looking at a registry setting to open Word 2016 when it's not there anymore.   I don't supposed there's a registry setting for where OLE looks for Word I can fix.....?
0
David SmithsteinCEOAuthor Commented:
Actually WINWORD is at that file location, but at least now the IT tech has something he understands needs fixing... looks like he's going to try a roll back and reinstallation....
0
David SmithsteinCEOAuthor Commented:
Thanks again Jim... the perfect solution is even better when it also means someone else takes responsibility for fix it.... LOL
0
Jim Dettman (Microsoft MVP/ EE MVE)President / OwnerCommented:
Yes, those are good problems to have<g>.

 Let me know when you get to the end of the road and have it working.

Jim.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Office

From novice to tech pro — start learning today.