Arielzach
asked on
Unable to use mouse - two cursors - one that stays in one place and blinks.
My Toshiba Satellite P55W laptop running Windows 10 developed a problem with the mouse. Basically I have 2 cursors on the screen. One that has a grey circle around it and sits about 3 inches from the bottom of the screen just a little off center. That is where it stays and clicks on whatever is displayed there. Opening mail in gmail and is especially active in facebook.
I have tried using an external mouse and even disconnected the ribbon cable on the synaptics touch screen. Sometimes it disappears for a day or so but always comes back. At times I am unable to move the other cursor around at all. It's like my cursor is trapped in that little circle. I thought it was the synaptics until I disconnected it
I have run various virus scans and malware removals.
snip3.PNG
I have tried using an external mouse and even disconnected the ribbon cable on the synaptics touch screen. Sometimes it disappears for a day or so but always comes back. At times I am unable to move the other cursor around at all. It's like my cursor is trapped in that little circle. I thought it was the synaptics until I disconnected it
I have run various virus scans and malware removals.
snip3.PNG
And those two are even there if you unplug the mouse?
Please boot in safe mode for a test (keep shift key pressed while clicking on restart, then select advanced startup options - safe mode).
Please boot in safe mode for a test (keep shift key pressed while clicking on restart, then select advanced startup options - safe mode).
Also something to note:
Try pressing simultaneously Fn+F5 or Ctrl+F5 (or Fn + F9 or Ctrl+F9)
Try swiping on the touchpad from right to left. This should bring up the little sidebar on the right of the screen and the date on the lower left in Windows 8. Then your touchpad should work as normal. F5 is the button to lock the touchpad. If your problem goes beyond that and is stuck in scroll mode, try the swipe from right to left and see if that normalizes things.
Try pressing simultaneously Fn+F5 or Ctrl+F5 (or Fn + F9 or Ctrl+F9)
Try swiping on the touchpad from right to left. This should bring up the little sidebar on the right of the screen and the date on the lower left in Windows 8. Then your touchpad should work as normal. F5 is the button to lock the touchpad. If your problem goes beyond that and is stuck in scroll mode, try the swipe from right to left and see if that normalizes things.
Also sometimes some Laptops have a button that disables the mouse usually underneath the spacebar or close to the right and left touchpad buttons. It is used so that people can disable the mouse from clicking and moving around while they are typing.
ASKER
I have tried safe mode. I have rolled back to factory install. I am using windows 10. I have tried f5 button.
Yes the problem persists even when I physically disconnect the ribbon cable to the touch pad.s
snip.PNG
Yes the problem persists even when I physically disconnect the ribbon cable to the touch pad.s
snip.PNG
Your snip is empty.
ASKER
I have attached another snip
You state:
I have tried safe mode. I have rolled back to factory install. I am using windows 10. I have tried f5 button.
Yes the problem persists even when I physically disconnect the ribbon cable to the touch pad.s
So I am guessing none of these worked. However did anything change?
Can you boot to a windows recovery partition or a windows operating system disc/usb? to see if the mouse issue persists outside of your install of Windows? This way we can narrow it down to potential hardware issue or if it is a software issue.
If it works in the recovery partition, or bootable media, then potentially it is a software issue. However if it doesn't work, then potentially a hardware issue.
I have tried safe mode. I have rolled back to factory install. I am using windows 10. I have tried f5 button.
Yes the problem persists even when I physically disconnect the ribbon cable to the touch pad.s
So I am guessing none of these worked. However did anything change?
Can you boot to a windows recovery partition or a windows operating system disc/usb? to see if the mouse issue persists outside of your install of Windows? This way we can narrow it down to potential hardware issue or if it is a software issue.
If it works in the recovery partition, or bootable media, then potentially it is a software issue. However if it doesn't work, then potentially a hardware issue.
Useless snip. See
https://filedb.experts-exchange.com/incoming/2018/09_w38/1386480/snip3.PNG it soes not show cursors as these are an overlay. Take a photo.
https://filedb.experts-exchange.com/incoming/2018/09_w38/1386480/snip3.PNG it soes not show cursors as these are an overlay. Take a photo.
ASKER
Yes you are correct nothing works but sometimes it does stop for a day or two but always returns. I even see the problem cursor before I logon.
At first when I switched to an external mouse it worked for a few weeks. This problem has been ongoing for months. The laptop is 2 years old and everything else works fine.
I will have to learn how to create a bootable usb device. It has been awhile since I have had to do this type of troubleshooting.
Any suggestions?
At first when I switched to an external mouse it worked for a few weeks. This problem has been ongoing for months. The laptop is 2 years old and everything else works fine.
I will have to learn how to create a bootable usb device. It has been awhile since I have had to do this type of troubleshooting.
Any suggestions?
Boot windows recovery via shift restart. Ok for testing.
ASKER
I have already tried the boot options safe mode, safe mode with working.
IMG_0831--1-.MOV
IMG_0831--1-.MOV
ASKER CERTIFIED SOLUTION
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ASKER
It behaves differently at times I can not move the cursor at all it is just locked in that circle.
Yes it is a touch screen. The touch screen does not always work correctly. I have cleaned the screen.
Yes it is a touch screen. The touch screen does not always work correctly. I have cleaned the screen.
ASKER
I disabled the HID-compliant touch screen in device manager and the problem has stopped.
Very interesting and good catch Wakeup! I will let you know if this corrects my problem.
I can live with out the touch screen but maybe I can update the driver and that will work.
Thank you I will keep you posted.
Very interesting and good catch Wakeup! I will let you know if this corrects my problem.
I can live with out the touch screen but maybe I can update the driver and that will work.
Thank you I will keep you posted.
ASKER
Thank you all for your efforts.
I am keeping my fingers crossed that it is the touch screen malfunctioning.
I have disabled the HID-compliant touch screen in device manager for now.
I may try and reinstall the drivers at a later date.
I am keeping my fingers crossed that it is the touch screen malfunctioning.
I have disabled the HID-compliant touch screen in device manager for now.
I may try and reinstall the drivers at a later date.
Ah nice. Yeah your snip helped me. With that grey circle around the 'pointer' I was like I've seen that before on touch screen monitors.
Glad you were able to find a work around for now. Good luck and let us know if you are still having the issue.
Glad you were able to find a work around for now. Good luck and let us know if you are still having the issue.
When did this start happening? is it consistent that it happens?
What operating system version are you running? Windows 10? 8? 7? Have you tried Safemode to see if the mouse responds differently?
If you know about when it happened, you can try to restore Windows to a previous date before this happened?
Uninstall mouse drivers? reinstall and/or update?