Questions in Spiceworks

jana
jana used Ask the Experts™
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We were recommend spiceworks for our help service desk.  We understand we can have our office staff all connected with no problem.  However, we wanted if any EE with experience with tool can help us in the following:

  • How viable would be to have also some our clients connect to spicework to place ticket-request?
  • If ok to have clients connect, any security issue as to a client can have access to our system?
  • Can spicework used to assign task to a group of users?
  • Finally, can we also include inventory of our tech in the help desk?

Thank you in advance.
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Commented:
1) How viable would be to have also some our clients connect to spicework to place ticket-request?

Easy. This it the entire function of Spiceworks.

2) If ok to have clients connect, any security issue as to a client can have access to our system?

Yes. This is the entire function of Spiceworks.

Be sure to wrap your Spiceworks instance in an SSL cert, as having people login with cleartext passwords will allow their accounts to be easily hacked or their credentials scraped + then used against them on other sites (if they use common user/pass combos).

3) Can spicework used to assign task to a group of users?

This isn't really how Spiceworks is setup. Typically tickets are per person, rather than collection of people.

Open a ticket with Spiceworks dev to ask this question.

4) Finally, can we also include inventory of our tech in the help desk?

Not really Spiceworks type function.

Open a ticket with Spiceworks dev to ask this question, as they might have some way for you to accomplish this.

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Commented:
Thanx!

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