Link to home
Start Free TrialLog in
Avatar of Newguy 123
Newguy 123

asked on

Unable to register Windows 10 device to Azure AD.

Hello Experts. I have a strange issue. We have on-prem AD domain with .local, and have Office 365 subscription with .com domain. users have 2 identities, one for on-prem, the other for cloud. we leverage E-mail, Sharepoint, SFB...in O365. When a few users try to activate Office Client on their local domain joined machines, the devices registration fails with the attached error pic: Capture. And in event viewer, i see the error in: pic2. We are not leveraging Microsoft Intune, or any other type of MDM, or KMS. Has anyone experienced this issue? Any guidance would really help. Thanks in advance.
Capture.PNG
pic2.PNG
Avatar of Newguy 123
Newguy 123

ASKER

I have already tried to un-install and reinstall the office client from the users O365 portal, remove cached activation keys from the computer, and un-license, and re-license the user in O365...but no luck as of yet. still facing same issue.
ASKER CERTIFIED SOLUTION
Avatar of Mahesh
Mahesh
Flag of India image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial