How to connect a Samsung Galaxy A8 to a Dell XPS laptop

ClintonK
ClintonK used Ask the Experts™
on
I've got a Dell XPS laptop running Windows 10 and a Samsung Galaxy A8.
When I plug the Samsung into the laptop, the laptop thinks it's a power supply for charging and therefore rejects it.
Untitled.pngHow can I tell the Dell to connect the Samsung for data transfer rather than thinking it's a power supply?
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Distinguished Expert 2018

Commented:
What interface are you using, USB-C?
Probably using an adapter USB-C to USB-A will do.

Author

Commented:
Yes, the Dell has only got USB-C so I'm using the USB-A to USB-C adapter that came with the laptop.
It's not so much the physical connection it's the fact that the Dell detects a battery at the end of the USB connection and assumes it's a charging device.
Distinguished Expert 2018

Commented:
Ok, your laptop uses uab C for charging, I assume, not USB-A. So I wonder how it could ask this if we connect it this way
Mobile with USB-C <-USB-C to USB-A adapter - USB-A-connector on Dell XPS
Is that the way you connect it?
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Author

Commented:
USB-C to USB-A adapter plugged into the Laptop and then USB-A to USB-C cable to the Samsung.

The laptop uses USB-C for everything. If I want to connect an Ethernet cable to the laptop there is a USB-C to Ethernet adapter for that too. Everything that's not USB-C has to go via an adapter.
Distinguished Expert 2018

Commented:
So that's finally sorted out. Please next time, make sure to include the XPS model in the question :-)
I think this is something only Dell or Samsung will be able to solve but not Windows/Microsoft. These manufacturers would need to modify the firmware of their devices. Thus, you should seek assistance with their support. Maybe Dell has already recognized that problem and has issued a foirmware update for your laptop.

Author

Commented:
Thanks but I did add earlier in the post that the Dell only has USB-C
"the Dell has only got USB-C so I'm using the USB-A to USB-C adapter that came with the laptop"

I agree, it is specific to the Dell XPS laptop so I was hoping that an Expert may have the same combination of laptop and phone and had come across the problem already. Dell+Samsung can't be an unusual combination.
Distinguished Expert 2018

Commented:
Surely someone will have come across this, but unless there are firmware updates for the device(s), there will be no way out. You cannot tell windows "don't act that way", since there is no setting for it. It needs to be solved by either manufacturer, or you will simply have to ignore it or change the notification settings accordingly to keep that from showing.
Commented:
I purchased a USB-C to USB-C cable which now works fine. It still pops up a message to say that it can't charge from the device but when I acknowledge that the Samsung is picked up by File Explorer and I can copy files to and from it as expected.
It would seem that the USB-C to USB-A adapter was the cause of the problem. Eliminating this and just using a USB-C to USB-C cable has cured the problem.
Distinguished Expert 2018

Commented:
Yep, seems it was one adapter too many :-)

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