iPad Pro / iOS12.0 randomly drops wireless internet connection

IPad Pro / iOS12.0 randomly drops wireless internet connection

IPad Pro / iOS12.0 randomly drops Spectrum 40 mbps wireless internet connection, mostly requiring power cycle reboot. Same problem with iOS previous version.

 iPhone 8+ / iOS 12.0 also has this problem. 

This problem, always with mlb.tv, (and occasional others) does not occur with Apple TV which is Cat5 connected.

How to prevent?
LVL 1
MARSPATHRetired EE/Computers/ITAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
Device, Settings, and put in Airplane Mode.   Wait 30 seconds. Remove from Airplane Mode.

Shut down, start up and test.

This operation does the equivalent of a DNS flush.

Since you are at IOS 12, that updated the firmware
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Eoin OSullivanConsultantCommented:
@marspath

I understand that powering the devices off is not really a practical solution if the problem re-occurs afterwards.
If the full shutdown and restart of the devices does not resolve it .. you'll need to provide us some more information

1. Do you have Windows or Android or Linux devices connected to the same WiFi networks and if yes do they experience any drop-outs?
if no then you can rule out the wifi hardware or network
2. On one of the iOS devices try the following .. perform one at a time and test after each one to see if it resolves
  • Turn Bluetooth off in Settings, not via Control Center
  • Forget the problem WiFi networks in the WiFi settings and re-join them re-entering password etc.
  • Reset the Network Settings Go to Settings > General > Reset > Reset Network Settings.
3. Some other things that are recommended to try
  • Toggle off WiFi Assist, if this feature is available
  • Temporarily disable any VPNs
  • Turn off Location Services
0
JohnBusiness Consultant (Owner)Commented:
Thank you and I was happy to help
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
iOS

From novice to tech pro — start learning today.