Putty serial connections BSOD

amigan_99
amigan_99 used Ask the Experts™
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I was doing major upgrades over the weekend of Cisco switches. I needed to run a series of show commands via terminal console. The connection was USB adapter brand ATEN I think to Cisco blue console cable. Many time my Win 10 Dell 7490 laptop would crash BSOD. More likely a putty problem or USB SERIAL adapter driver problem? Any recommendations for a solid professional grade serial connection for my Win 10 laptop or ideas for a fix?
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Distinguished Expert 2018

Commented:
Most likely reason for BSOD, bad driver.
I am using Tripp-lite  model USA-19HS no BSODs on Win 10 64bit.
Software Engineer
Distinguished Expert 2018
Commented:
It would be a USB driver issue. A BSOD should not be possible from straight usermode code (putty is a pretty normal program).
Best is probably to get  a  different manufacturer USB cable.
Dr. KlahnPrincipal Software Engineer

Commented:
Agree with both the comments above.  Look for a different USB to serial adapter.

Time was, ... when laptops had PCMCIA and Cardbus ports ... I would have said "Get a card-based serial port instead."  That is no longer an option.

However, if the laptop used for this purpose need not be W10, or even W8 or W7 perhaps ... go to your local computer recycler, pay no more than $15 for a used laptop with a built-in serial port, and problem solved.
amigan_99Network Engineer

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Commented:
Thanks all. I have the new dongle coming tomorrow. Here's to hoping. I have another major upgrade this weekend in the middle of the country. Those BSODs were giving me a heart attack with the limited change window!

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