Putty serial connections BSOD

I was doing major upgrades over the weekend of Cisco switches. I needed to run a series of show commands via terminal console. The connection was USB adapter brand ATEN I think to Cisco blue console cable. Many time my Win 10 Dell 7490 laptop would crash BSOD. More likely a putty problem or USB SERIAL adapter driver problem? Any recommendations for a solid professional grade serial connection for my Win 10 laptop or ideas for a fix?
LVL 2
amigan_99Network EngineerAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JustInCaseCommented:
Most likely reason for BSOD, bad driver.
I am using Tripp-lite  model USA-19HS no BSODs on Win 10 64bit.
3
nociSoftware EngineerCommented:
It would be a USB driver issue. A BSOD should not be possible from straight usermode code (putty is a pretty normal program).
Best is probably to get  a  different manufacturer USB cable.
3

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Dr. KlahnPrincipal Software EngineerCommented:
Agree with both the comments above.  Look for a different USB to serial adapter.

Time was, ... when laptops had PCMCIA and Cardbus ports ... I would have said "Get a card-based serial port instead."  That is no longer an option.

However, if the laptop used for this purpose need not be W10, or even W8 or W7 perhaps ... go to your local computer recycler, pay no more than $15 for a used laptop with a built-in serial port, and problem solved.
1
amigan_99Network EngineerAuthor Commented:
Thanks all. I have the new dongle coming tomorrow. Here's to hoping. I have another major upgrade this weekend in the middle of the country. Those BSODs were giving me a heart attack with the limited change window!
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 10

From novice to tech pro — start learning today.