Lenovo laptop unable to boot to safe mode

xchiazyx
xchiazyx used Ask the Experts™
on
Hi Expert,

I have a Lenovo IdeaPad laptop Z500 which is getting BSOD and the error is Driver Verifier Detected Violation, so I need to boot in safe mode to troubleshoot but I am unable to boot to safe mode. Having tried f8, fn+f8, shift+restart and f4 all not working even with external keyboard. Windows 8.1 here, there is a one key recovery but it will remove all but data, the laptop don’t come with CD or USB. Appericate if anyone can assist me on.

Thanks
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bbaoIT Consultant

Commented:
> getting BSOD and the error is Driver Verifier Detected Violation,

do you mean you see an error named "Driver Verifier Detected Violation" the BSOD screen in text mode? can we have a screenshot of it?
Top Expert 2013

Commented:
did you try the shioft+restart option?    https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10

Author

Commented:
Hi all,

Thank you reverting back.

It just stuck at blue screen and won’t restart. I shift + restart does not work. Windows 8.1 here
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Alex LimIT Solution Consultant @ pupuweb.com

Commented:
Hi xchiazyx,

If you are still able to login to Windows, you can perform below steps to enable safe mode in the next bootup.

Press Win + R to open Run. Then, type msconfig and go to Boot Tab. Check the Safe Mode option.
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After you have complete troubleshooting, then go back to the same place uncheck the Safe Mode option in order to boot Windows normally in the next bootup.

Regards,
alex
Alex LimIT Solution Consultant @ pupuweb.com

Commented:
If you are unable start your Windows and don't have installation media, then use the power button to restart your computer three times. This will start the Windows Recovery Environment.
This steps mentioned is Microsoft Support: https://support.microsoft.com/en-us/help/17076/windows-8-startup-settings-safe-mode
And Lenovo forum as well: https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/safe-mode-ideapad-z500-W8-died/td-p/1276673

Commented:
agreed with Alex

Author

Commented:
Hi All,

Thank you for the help.

It’s not working, restarted 3 times, press power three time also on Lenovo icon when loading.

Thanks
Alex LimIT Solution Consultant @ pupuweb.com

Commented:
The the next option is to boot safe mode via installation media.
Follow this microsoft link to download the installation media that matches the version of Windows you want to create media for and follow the instructions: https://www.microsoft.com/en-us/software-download/windows8ISO
Top Expert 2013

Commented:
tets if it boots from other media : usb, cd drive - with a bootable one of course
Rob HutchinsonTech Lead, Desktop Support

Commented:
How to Enter the BIOS Setup Utility or Boot Menu with Windows 8.1 | Support Tips

That link just gives general info for Win 8 boot problems. Not sure it will help but it has more info on getting into the UEFI mode.
Top Expert 2013

Commented:
you may have to disable secure boot in the bios, for booting to other media
Commented:
Thanks all for the kind support, I have tried many method and failed thus I take the HDD out and take out the data put back HDD and reformat and relsove it.

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