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Start by running SaRA<br />
<a href="https://diagnostics.outlook.com/#/" rel="ugc">https://diagnostics.outlook.com/#/</a>
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Start by running SaRA
https://diagnostics.outlook.com/#/ [https://diagnostics.outlook.com/#/]

Systems Engineer

Jerry Seinfield

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Hi Experts,<br />
<br />
I do have a user in my organization [SFB on prem] with several FE servers and MBX in a DAG 2016 with an unknown presence status on IM<br />
<br />
Troubleshooting done so far<br />
<br />
I remote into user’s PC, clear SFB cache client, outlook profile recreated, delete OAB files, reboot computer, no luck<br />
&nbsp;<br />
User tried from another computer, same thing.<br />
&nbsp;<br />
Fixed the discrepancy with SIP proxy address attribute<br />
&nbsp;<br />
Any ideas? &nbsp;What I missed here? Her account was updated yesterday, so OAB replication should not be an issue here.
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Hi Experts,

I do have a user in my organization [SFB on prem] with several FE servers and MBX in a DAG 2016 with an unknown presence status on IM

Troubleshooting done so far

I remote into user’s PC, clear SFB cache client, outlook profile recreated, delete OAB files, reboot computer, no luck
 
User tried from another computer, same thing.
 
Fixed the discrepancy with SIP proxy address attribute
 
Any ideas?  What I missed here? Her account was updated yesterday, so OAB replication should not be an issue here.

Skype for business. User is not updating her precense in IM. state unknown. Only one user affected

Microsoft Lync Server (renamed Skype for Business Server in 2015) is a real-time communications server software that provides infrastructure for enterprise instant messaging, presence, VoIP, ad hoc and structured conferences (audio, video, and web), and PSTN connectivity through a third-party gateway or SIP trunk. These features are available within and between organizations, and with external users on the public internet or standard phones (on bpth PSTN and SIP trunking).

Microsoft Lync Server

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.

Outlook

Skype is for doing things together, whenever you’re apart. Skype’s text, voice and video make it simple to share experiences with the people that matter to you, wherever they are.

With Skype, you can share a story, celebrate a birthday, learn a language, hold a meeting, work with colleagues – just about anything you need to do together every day. You can use Skype on whatever works best for you - on your phone or computer or a TV with Skype on it. It is free to start using Skype - to speak, see and instant message other people on Skype for example.