outlook, skype, exchange

pramod1
pramod1 used Ask the Experts™
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2 or 3 users are complaining that  they dont see new skype meeting icon in their calendar, it is  missing

i checked the add ins , one of .dll related to skype was disabled, i enabled  but still skype for meeting is not showing up in their calendar

anything else i need to do

som ehave outlook 2010, some outlook 2016 all other users seems ok

mailboxes are in office 365
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Shreedhar EtteTechnical Manager
Top Expert 2010

Commented:
Please refer the article https://support.microsoft.com/en-in/help/3097122/skype-meeting-control-is-not-displayed-on-outlook-2016

make sure below mentioned registry settings are enabled:

Key: HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\UcAddin.LyncAddin.1
DWORD: LoadBehavior
Value: 3 = add-in is enabled, 2 = add-in is not enabled

For 32-bit Windows client with Office 32-bit (Click-to-Run installation) or 64-bit Windows client with Office 64-bit (Click-to-Run installation):

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\Registry\Machine\Software\Microsoft\Office\Outlook\Addins\UcAddin.LyncAddin.1
For 64-bit Windows client with Office 32-bit (Click-to-Run installation):

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\Registry\Machine\Software\Wow6432Node\Microsoft\Office\Outlook\Addins\UcAddin.LyncAddin.1
For 32-bit Windows client with Office 32-bit (MSI installation) or 64-bit Windows client with Office 64-bit (MSI installation):

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\UcAddin.LyncAddin.1
For 64-bit Windows client with Office 32-bit (MSI installation):

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Outlook\Addins\UcAddin.LyncAddin.1
In the details pane, double-click LoadBehavior. If the value in the Value data box is not 3, change it to 3, and then click OK.
Distinguished Expert 2018
Commented:
2 or 3 users are complaining that  they dont see new skype meeting icon in their calendar, it is  missing
What do they have in common? Could be possible another add-in is conflicting. I'd recommend this:
1) Check and record all of the enabled add-ins
2) Disable all of them. Restart outlook.
3) Enable Skype add-in. Restart Outlook. Check for button.
4) Enable another add-in. Restart Outlook. Check for button.
5) Repeat #4 until you find the culprit or until you're able to start all of the previously enabled addins without issue.

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