outlook, email

pramod1
pramod1 used Ask the Experts™
on
i have  1 user in my company who is trying to send email to some companies, he is experiencing issues with email with 2 companies

i see his emails being delivered successfully from our proof point gateway but he is not receiving any deliverable notification in his email

i dont what to check else, i have the user and receipient email address, in fact in both companies, even they didnt receive my test email either

neither i received undeliverable notification
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Shawn ConstableStaff IT Engineer

Commented:
Things to check:
- Look in the Proofpoint if there is anything in the logs, see if the message is still in the SMTP outbound queue and look for the reason why it was not accepted.
- See if your sending server is blacklisted (I use mxtoolbox)
timgreen7077Exchange Engineer
Distinguished Expert 2018

Commented:
i see his emails being delivered successfully from our proof point gateway but he is not receiving any deliverable notification in his email

Are you saying that proofpoint shows that the email was successfully delivered?

Can they successfully send you emails?

Author

Commented:
Yes they can send emails
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timgreen7077Exchange Engineer
Distinguished Expert 2018

Commented:
Are you saying that proofpoint shows that the email was successfully delivered?

Can they successfully send you emails successfully?

Author

Commented:
Yes
Exchange Engineer
Distinguished Expert 2018
Commented:
ok if proofpoint shows the email was delivered and they can also send emails to you successfully, I would suggest you reach out to them and make sure that they are not blocking your emails. they may also have policies that could be blocking you.

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