troubleshooting Question

Exchange Certificate Issue

Avatar of Merlin-Eng
Merlin-EngFlag for United Kingdom of Great Britain and Northern Ireland asked on
6 Comments1 Solution61 ViewsLast Modified:
SBS 2008 + Exchange 2007: The server has started logging Event 12014 many times per day since August 21st.

Microsoft Exchange could not find a certificate that contains the domain name in the personal store on the local computer. Therefore, it is unable to support the STARTTLS SMTP verb for the connector Windows SBS Internet Receive AVATAR with a FQDN parameter of If the connector's FQDN is not specified, the computer's FQDN is used. Verify the connector configuration and the installed certificates to make sure that there is a certificate with a domain name for that FQDN. If this certificate exists, run Enable-ExchangeCertificate -Services SMTP to make sure that the Microsoft Exchange Transport service has access to the certificate key.

I cannot see what has changed in order to trigger this. Our SSL certificate has been in place for almost 2 years, but has never contained It only contains the fqdn and is configured for IIS and SMTP. I can see that many of the events correspond to emails arriving in the smtp log, but many more emails arrive without triggering the Event being logged.

Can anyone shed any light on this please?
Hani M .S. Al-habshi
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