Access for external users to an O365 shared mailbox

Indie101
Indie101 used Ask the Experts™
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Is it possible to add external users to and give them access to a shared mailbox office 365
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Saif ShaikhServer engineer

Commented:
I think it is not possible to provide access to an external user on O365 shared mailbox for a tenant. Please refer below article:

http://www.office365help.asia/2015/06/shared-mailbox-with-external-user.html

Author

Commented:
Thanks Saif I found this outlining guest access but no mention of mailbox access shared or otherwise

https://support.office.com/en-us/article/guest-access-in-office-365-groups-bfc7a840-868f-4fd6-a390-f347bf51aff6

Author

Commented:
I see your link is from 2015, anyone with a link from this month? :)
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Saif ShaikhServer engineer

Commented:
You can use Office 365 Groups instead of shared mailbox since groups have a guest access model for external collaboration that shared mailboxes do not.

Reference Article-https://practical365.com/collaboration/groups/office-365-groups-vs-shared-mailboxes/
Server engineer
Commented:
You may also refer following article under section: What else you need to know about shared mailboxes: Last updated: 11 July, 2018

You can't give people outside your business (such as people with a Gmail account) access to your shared mailbox. If you want to do this, consider creating a group for Outlook instead. To learn more, see Create an Office 365 group in the admin center.

https://support.office.com/en-us/article/create-a-shared-mailbox-871a246d-3acd-4bba-948e-5de8be0544c9

Author

Commented:
Thanks very much Saif :) :)
Saif ShaikhServer engineer

Commented:
You are most welcome..  :)

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