OneNote in iPhone X  super slow as you type

jana
jana used Ask the Experts™
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For some strange reason a users OneNote in his iPhone is super slow in pages that have lot of data.  This problem has never occur and the user has a bunch of pages clogged with data and always OneNote has need working optimum.

Today we noticed the user typed and the characters were super slow to appear the pages with lots of data (FYI there is no images in these pages just typed data and links) - below is a vid of said problem.  However in a new page or a small or regular page contents, typing is ok.

What can be going on?  Please advice.
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Author

Commented:
(Forgot vid for better appreciation of the situation - I am typing normal to fast but the reaction is super slow, see attached below

embed=file 1389496]
D9E5780F-8542-4B21-AAF1-4213EC718835.MOV
What's the speed of your phone network?  Were you on LTE, 3G, 4G?

Author

Commented:
LTE
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RobOwner (Aidellio)
Most Valuable Expert 2015

Commented:
Have you tried reinstalling the app? (make sure your notes are sync'd with OneDrive first!).  

You could first try offloading the app and then installing again (offloading retains your data).

No luck with that, then try a full remove and install.

Author

Commented:
Yeah, done that.

Author

Commented:
(prior placing the question)
RobOwner (Aidellio)
Most Valuable Expert 2015

Commented:
Perhaps it's worth changing keyboards and see if that makes a difference.  I've had similar issues with onenote but on an android device and changing the keyboard had a huge effect.
All workarounds, as I suspect this is just a Microsoft issue as they try to integrate their own context and formatting menus than perhaps trying to use the inbuilt ones.
Have you set up OneNote on another device with the same account without issue?

Author

Commented:
the problem is with iphone not PC version.
RobOwner (Aidellio)
Most Valuable Expert 2015

Commented:
sure, I understand that.  you can use custom keyboards on iphone: https://www.imore.com/how-customize-keyboard-iphone-and-ipad

Author

Commented:
Sorry about that, misread your previous recommendation.  Ok will proceed.

Author

Commented:
changed the keyboard, same problem.  Deleted the keyboard and added more, still problem.  Delete all keyboard re-added English change to various qwert, azery, qwertz; same problem - when typing on onenote via iPhone, super slow.

Did noticed something though; in pages with the problem seem to be 9,000 character plus.  This problem never happen and i been with iPhone for a long time and onenote also.

What do you think?
RobOwner (Aidellio)
Most Valuable Expert 2015

Commented:
I think at this stage, I'd now attempt to rule out the hardware... can you load up the same pages on another iphone?  Do you still have the issue?

Author

Commented:
Didn't think of that... I have an iPad will open these exact pages there .... (will find an iPhone to test also)

Thanx! Good one!

Author

Commented:
Tried it on my iPad and is slow.

What should we try next?
RobOwner (Aidellio)
Most Valuable Expert 2015

Commented:
The fact it happens on all devices (also try an Android device) really excludes the phone as the issue.

I believe it's a limitation /bug of the app. It's the way it processes a page with that amount of text. I've had similar issues on Android with OneNote where the typing has been not only slow but hard to edit

I would report the issue to Microsoft via the app store.

Author

Commented:
no android available but it may the apps
Owner (Aidellio)
Most Valuable Expert 2015
Commented:
Have you recreated the page in another notebook. There is the possibility that the notebook is corrupted?

But yes, otherwise looking like the app. On that though, trying other apps like Evernote or Google keep with the same content. Do they experience the same issue on the iPhone?

I actually switched to Google keep due to how frustrating OneNote was to use on my phone

Author

Commented:
It seems to be a bug.  As said before, it wasn't happening and then after IOS12, started acting up.  So will reduce the contents for now wait for the next update of the apps and see.

Thanx for your support!

Author

Commented:
Though non was the solution, had to mark one in order to close it.

Again, thanx!

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