How Do you Get Youtube Creator Studio to Recognize Videos Longer than 15 minutes in length with a verified account?

Upon using Youtube Creator Studio, a student in a public school uploaded a video to a verified channel of which Youtube Creator Studio rejected the video because of length.  The account has been verified and we have been able to ascertain that a video can be up to twelve hours.  We need a way to get Creator Studio to recognize videos longer than 15 minutes in length.
memewarrenAsked:
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David Johnson, CD, MVPRetiredCommented:
the account AND the channel must have the >15 Minute restriction removed.

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memewarrenAuthor Commented:
Thanks again for your help.
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