Contacting the server for information" Message Box- o365

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Contacting the server for information" Message Box- while opening up powerpoint. word, outlook excel, etc are fine
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Exchange Engineer
Distinguished Expert 2018
Commented:
There could be an issue with O365, best thing to do will be to contact O365 support about that issue. They normally respond within a hour or so.
Alex LimIT Solution Consultant @ pupuweb.com

Commented:
If you are using the new OneDrive sync client (onedrive.exe) to sync Office files, you may like to try below steps:

For Windows, right click the OneDrive icon in the task bar > Settings > Office > untick Use Office 2016 to sync Office files that I open.

For Mac, click the OneDrive icon in the menu > ellipsis > Preferences > untick Use Office 2016 to sync Office files that I open.

After unticking this setting, all files will be synced by OneDrive sync client.

Regards,
alex

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Commented:
Great suggestion👍👍

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