We help IT Professionals succeed at work.

HP Printer Scanner Copier - Scan input tray jamming

feck1 asked
Last Modified: 2018-10-23
Customer hanging to scan one at a time rather than several ....

It’s 4 years old and Wasnt used that often

HP Office Jet Pro 8600 Plus
Watch Question

JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Open the back of the printer (the double sided device) and look for bits of paper. Remove the paper tray and look for bits of paper.

Gently clean the feed rollers with a lint free cloth dampened with Isopropyl Alcohol.

Clean any areas you can, and then shut down the printer, restart and try scanning.

Things may have dried out form lack of use and it may need repair (not economical, so consider replacing).

I use my own 8610 all the time and it continues to work well after 3 or so years.


It prints ok

It's the scanner feed tray that jamming
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

See if you can clean the scanning rollers with a swab on a thin stick. I am not at my printer this week, but I think you can get in there.  If the rollers are rubber (to pick up the paper), they could have dried out.



Spotted this on the www

JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

See if cleaning it that way or as I suggested helps.
Computer Service Technician
This one is on us!
(Get your first solution completely free - no credit card required)
Also look for foreign objects in the works - stray staples are a fruitful source of misfeeds.

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.