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feck1Flag for Ireland asked on

HP Printer Scanner Copier - Scan input tray jamming

Customer hanging to scan one at a time rather than several ....

It’s 4 years old and Wasnt used that often

HP Office Jet Pro 8600 Plus
Printers and Scanners

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Last Comment
Perarduaadastra

8/22/2022 - Mon
John

Open the back of the printer (the double sided device) and look for bits of paper. Remove the paper tray and look for bits of paper.

Gently clean the feed rollers with a lint free cloth dampened with Isopropyl Alcohol.

Clean any areas you can, and then shut down the printer, restart and try scanning.

Things may have dried out form lack of use and it may need repair (not economical, so consider replacing).

I use my own 8610 all the time and it continues to work well after 3 or so years.
ASKER
feck1

It prints ok

It's the scanner feed tray that jamming
John

See if you can clean the scanning rollers with a swab on a thin stick. I am not at my printer this week, but I think you can get in there.  If the rollers are rubber (to pick up the paper), they could have dried out.
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ASKER
feck1

Thanks

Spotted this on the www

https://support.hp.com/us-en/document/c04289891
John

See if cleaning it that way or as I suggested helps.
ASKER CERTIFIED SOLUTION
Robert Retzer

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Perarduaadastra

Also look for foreign objects in the works - stray staples are a fruitful source of misfeeds.
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