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HP Printer Scanner Copier - Scan input tray jamming

feck1
feck1 asked
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Last Modified: 2018-10-23
Customer hanging to scan one at a time rather than several ....

It’s 4 years old and Wasnt used that often

HP Office Jet Pro 8600 Plus
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Open the back of the printer (the double sided device) and look for bits of paper. Remove the paper tray and look for bits of paper.

Gently clean the feed rollers with a lint free cloth dampened with Isopropyl Alcohol.

Clean any areas you can, and then shut down the printer, restart and try scanning.

Things may have dried out form lack of use and it may need repair (not economical, so consider replacing).

I use my own 8610 all the time and it continues to work well after 3 or so years.

Author

Commented:
It prints ok

It's the scanner feed tray that jamming
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
See if you can clean the scanning rollers with a swab on a thin stick. I am not at my printer this week, but I think you can get in there.  If the rollers are rubber (to pick up the paper), they could have dried out.

Author

Commented:
Thanks

Spotted this on the www

https://support.hp.com/us-en/document/c04289891
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
See if cleaning it that way or as I suggested helps.
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Also look for foreign objects in the works - stray staples are a fruitful source of misfeeds.

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