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Process of Building A Knowledge Database

I have the task of building a knowledge base of information from email conversations that relate to specific topics. Where should I start to start building it?  Thanks.
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Martyn Spencer
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For you? or for a group of people?  

If for you, use One Note. Great for personal databases of information of various makeups and not table oriented.
Really depends on who is the target user...

You or Internal, you might get away with OneNote or Evernote (which is what I use). Even creating a shared folder in the email server might be enough

If it needs to be more formal (ie for external access) or cross-linked, you'd need to provide some more info on the intended use to limit the possible choices.