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Process of Building A Knowledge Database

Cindy
Cindy asked
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Last Modified: 2019-01-23
I have the task of building a knowledge base of information from email conversations that relate to specific topics. Where should I start to start building it?  Thanks.
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Software Developer / Linux System Administrator
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JohnBusiness Consultant (Owner)
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For you? or for a group of people?  

If for you, use One Note. Great for personal databases of information of various makeups and not table oriented.
Mike LazarusAct! Evangelist - CRM Consultant
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Really depends on who is the target user...

You or Internal, you might get away with OneNote or Evernote (which is what I use). Even creating a shared folder in the email server might be enough

If it needs to be more formal (ie for external access) or cross-linked, you'd need to provide some more info on the intended use to limit the possible choices.

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