Abraham Deutsch
asked on
Cannot open outlook
When I open outlook it prompts me if I want to open in safe mode, If I click NO then it just closes, if I click YES, I get something is wrong with one of your data files… with the option to repair the file. I did the repair, but the same happens when I try to open outlook again.
In the event viewer, I see an outlook error event ID 2000 and right after this error, I see another outlook error event ID 2000
I attached the log file from the file repair.
Windows 10
Outlook 2016
3-top.log
In the event viewer, I see an outlook error event ID 2000 and right after this error, I see another outlook error event ID 2000
I attached the log file from the file repair.
Windows 10
Outlook 2016
3-top.log
Last Comment
John
Move your data files to a safe place, open Outlook in Safe mode and make a new Email file (from some email account). When done, close Outlook and see if it opens normally.
Try to open outlook in online mode, so disable cache and see if it open correctly. If it opens correctly in non-cache (online) mode I would suggest you delete the old ost file or if you don't want to delete it you can rename it to something like file.ost.old and then recreate your outlook profile. To turn off cache mode view the following link:
https://support.office.com/en-us/article/turn-on-cached-exchange-mode-7885af08-9a60-4ec3-850a-e221c1ed0c1c
https://support.office.com/en-us/article/turn-on-cached-exchange-mode-7885af08-9a60-4ec3-850a-e221c1ed0c1c
This is very common issue when the ost got corrupt. is there is nothing but cache of your emails on local system. just move or rename the ost file , once you open Outlook it will create new one and get you emails downloaded.
secondly you can try repairing the ost file by scanost.exe based on version of Outlook location for this exe differs. scanost is Microsoft tool to fix ost file usually available in program location itself.
I hope this helps to understand better rest answer are already given above.
secondly you can try repairing the ost file by scanost.exe based on version of Outlook location for this exe differs. scanost is Microsoft tool to fix ost file usually available in program location itself.
I hope this helps to understand better rest answer are already given above.
ASKER
The file is a pst file.
What I was able to do, I removed this email data file (1), and opened it with another email data file (2) (outlook receives emails from to email accounts) but as soon I add the data file (1) outlook crashes
I repaired the file (1) with outlook recovery tool www.oemailrecovery.com but seems to be a waste of money
What I was able to do, I removed this email data file (1), and opened it with another email data file (2) (outlook receives emails from to email accounts) but as soon I add the data file (1) outlook crashes
I repaired the file (1) with outlook recovery tool www.oemailrecovery.com but seems to be a waste of money
Instead of paying for that you can use Microsoft free tool scanpst.exe which is already installed when you installed outlook. See below link for instructions on using that tools to repair the pst file.
https://support.microsoft.com/en-us/help/272227/how-to-repair-your-outlook-personal-folder-file-pst
https://support.microsoft.com/en-us/help/272227/how-to-repair-your-outlook-personal-folder-file-pst
ASKER
This is the first thing I did and I attached the log file, seams Microsoft tool cannot repair
ASKER
I tried Outlook /safe it starts and crashes.
ASKER
May I cross out the option that dd-ins causes the issue since outlook opens fine with file (2) when file (1) is removed?
ASKER
If it helps in the event viewer log I see Faulting module path: C:\Program Files (x86)\Microsoft Office\Root\Office16\mspst
try to repair outlook. go to add/remove programs, and instead of clicking uninstall, select change and the repair.
ASKER
I did this already.
well if the pst is the issue and scanpst.exe doesnt repair it you may need to just scrap that pst or try to repair with 3rd party app.
ASKER
already spend $50 on third party
ok. good luck.
ASKER
But it did not solve anything..... www.oemailrecovery.com I don't know which tool does work but at least other should not waste their money on this tool
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i would run the repair from the installed programs section - select Office - then repair
Check and see if this key exists - HKLM\SOFTWARE\Microsoft\Wi
* Backup the key before delete it.
Regards,
alex
* Backup the key before delete it.
Regards,
alex
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ASKER
Update:
I managed to find a earlier copy of the pst file. I created a new profile and selected use a existing file which is the new pst file. outlook opened everything worked fine. I closed outlook and reopened it I am getting the mag that the file need to be repaired. seams that outlook itself corrupts the file.....
Please advice
I managed to find a earlier copy of the pst file. I created a new profile and selected use a existing file which is the new pst file. outlook opened everything worked fine. I closed outlook and reopened it I am getting the mag that the file need to be repaired. seams that outlook itself corrupts the file.....
Please advice
did you repair office, as i suggested?
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ASKER
I completely uninstalled Office, restarted, and then installed Office again created a new profile from a previous date outlook opened successfully, close outlook and again the same issue as before.
And the same issue with a new Windows Account?
ASKER
I used a new copy of the pst file I used before going back in sep, I did not reuse the copy I used before the reinstall since that already got corrupted
Update:
I restarted the computer outlook opened but I a afraid to close it.
Update:
I restarted the computer outlook opened but I a afraid to close it.
If you still have a copy of the PST file (besides the one in use), close Outlook and see what happens.
ASKER
You may wish to try to repair this file with Stellar Tools or like third party repair tools.
ASKER
The problem is not the file since I have a good pst file from a earlier data I now use to make copies from and as said this files the first time open fine only after I close it and reopen I have the issue.
Update
I noticed I windows refresh on the desktop so I tried to open outlook and it opened no issue, What can this be?
In the event viewer I see as said event 1000 and 2000 can this be a add in that causes the issue
Update
I noticed I windows refresh on the desktop so I tried to open outlook and it opened no issue, What can this be?
In the event viewer I see as said event 1000 and 2000 can this be a add in that causes the issue
This appears (from earlier posts) to be Outlook 2016 and there was a fairly recent update to Office 2016 (last week) and you may have just done the update, so that may have affected the ability to open.
ASKER
Now I did it manually closed opened error, closed on desktop I did a refresh open no issue
So an update appears to have helped
ASKER
so that may have affected the ability to open.How do I solve this?
I got the impression above that Office had updated. If not, what do you mean by refresh
ASKER
Not a update a windows refresh
Meaning if I close and open outlook I get the error msg but if I do on the desktop refresh it opens no issue
Meaning if I close and open outlook I get the error msg but if I do on the desktop refresh it opens no issue
Up above, make a new Windows User Profile (Windows Account) and test in the new Windows Account.
ASKER
Yes, so as opposed to doing this each time, try the new Windows Account.
ASKER
Just to clarify, I am already using a new profile I created today, and last week I created many new profiles every time I changed pst file I created a new profile
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ASKER
Thank you
You are very welcome - Happy to help out.
Windows OS
This topic area includes legacy versions of Windows prior to Windows 2000: Windows 3/3.1, Windows 95 and Windows 98, plus any other Windows-related versions including Windows Mobile.
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