Watchguard firewall is blocking CCTV access to and from outside

Hi All,

I am using XTM 26 series watch guard firewall in the company. We have some remote location offices are running independently and they all have CCTV camera is installed. Now when I am trying to access all remote offices camera (P2P Connection) using company network, it is not connecting at all. While, I am switch to mobile network, I can see all the cameras of all offices and vice-versa.

I understand that, firewall is blocking something. To check it, I did some real time monitoring and I have found the following log message

2018-10-04 14:54:07 Deny 32761/udp 50222 32761 1-Trusted Firebox Denied 80 64 (Unhandled Internal Packet-00) proc_id="firewall" rc="101" msg_id="3000-0148"

I already have created SNAT rule from any-external to internal DVR IP address and allowed the ports 80,32761,9000

Can anyone tell me that, What i am missing here.
Mitul PrajapatiIT SupervisorAsked:
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Jeremy WeisingerSenior Network Consultant / EngineerCommented:
I assume that is the camera? At any rate, that message is just the XTM26 dropping a broadcast which is normal.

Are you trying to connect to the public IP address or the private IP address when you're on the company network? If you're trying to use the public IP, update the policy from Any-External to Any. This will create a hairpin and allow internal and external traffic to connect to the public IP address.
Mitul PrajapatiIT SupervisorAuthor Commented:
Hi Jeremy,

Thank you for replying for my question.

I am sitting at the head office.

Company's internal range is (, DVR IP address is and my iPhone IP address I have installed videodefense2 application on my mobile so that I can monitor all the remote offices cameras.

When I am within the company network, I can only see the cameras inside the company network and not able to connect to remote offices camera using this application.

When I used my mobile network, I can connect to all remote offices cameras but not able to connect to company cameras.

 All offices have static WAN address and I have created a rule that, everyone can talk each other using the static WAN address. All remote offices running independently (Not in domain or not connected through VPN). All remote offices need to synchronise the data with main head office.

DVR system is using a Web port 80 and media port 9000 at all location.

I will update the policy as you mention here.

Thank you...
Mitul PrajapatiIT SupervisorAuthor Commented:
Hey Jeremy,

I have found one WAN IP address from the DVR company, which was blocked by me to stop brute force attack. After unblocking it, everything back to normal and is all fixed now.

Thank you so much for giving me a direction.

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Jeremy WeisingerSenior Network Consultant / EngineerCommented:
Glad to help. :)
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