I have 1 prb only with a sender. I receive his emails but when i open thrm it freezes my pc (outlook not responding). This happens for some minutes. The same also ehen i reply to him. Another colleague is in copy of this senders emails and can access them eithout any prb.I've seen this happen on some emails with a client of mine that has a monitor in Portrait, rather than Landscape mode. The freezing issue from the sender disappeared when he changed his monitor back to Landscape, or if he opened the email on his secondary Landscape monitor. Never did find the problem with the senders' email though, even after examining it closely.
link of previous question which is also my prb
Hi, in plain text, i can open them. But, what t do cuz sender sends by default html format.That's what I expected - it confirms that the sender's email client is putting in some type of formatting that is incompatible with the problem users email client.
I see you've just joined today, so welcome aboard to Experts Exchange.
In order to get the best chances of help here, you'll need to provide more details with regards to the issues you're experiencing and also the environment that you're operating under. If you raised this question as a result of reading another one on Experts Exchange, provide a link to the previous question as well.
That said, assuming you're using a Windows environment, the first thing I would try is starting outlook in safe mode.
Press Windows Key + R
Type Outlook /safe and hit enter
The above will launch Outlook with all add-ins disabled. If that resolves the freezing problem, then you'll need to disable all add-ins, then re-enable one at a time and keep testing until you find the problematic one.
I'd also suggest trying a Microsoft Office repair from Programs and Features.
Please provide more info on your system though. What version of Windows, what version of Outlook, is it standalone or part of Microsoft Office, is it Office 365?
I hope that's helpful.