Windows 10 can't go higher than 1024 x 768 resolution

 We are testing out Windows 10 on our workstations.
  However we can't select higher display resolution higher than 1024 x 768, when we "update" the display driver on the "Microsoft Basic Display adapter" it shows that it is has the best driver installed.
 This is occurring on both of our HP model PCs: HP Compaq 8100 Elite Convertible Minitower PC and HP Compaq 8300 Elite Convertible Minitower PC
didn't work,

Appreciate the assistance.
PJ ChapmanAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
Instead of the Microsoft Basic Driver, you need the actual driver for the GPU card you have on the machine. That is how you will get increased resolution.

No problem getting native 1920x1080 here on my Windows 10 laptop.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
JohnBusiness Consultant (Owner)Commented:
You can also contact HP Support for a better driver for your machine.
WakeupSpecialist 1Commented:
Have you tried the Intel and Nvidia based drivers from your link for the graphics card?  
It is possible that your system is running one of those two instead of the AMD?

For the 8300 same thing there could be a variation of drivers...Unfortunately we can't tell which version you have.  So you may have to try other ones outside of the AMD one.  There are ATI, Intel and Nvidia drivers here as well as the AMD.

What happens when you do try to install the AMD drivers?  Do you get an error message or some message of some sort?  What is that message?
Acronis True Image 2019 just released!

Create a reliable backup. Make sure you always have dependable copies of your data so you can restore your entire system or individual files.

JohnBusiness Consultant (Owner)Commented:
Thanks Phil, and I hope you got better resolution sorted out.
PJ ChapmanAuthor Commented:
Thank all for all the good suggestions.
WakeupSpecialist 1Commented:
Absolutely!  hopefully you were able to resolve the resolution/drivers.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 10

From novice to tech pro — start learning today.