Inbound mail vanishes
Email sent from Constant Contact cannot be seen. The system is two exchange 2010 servers across two sites. DAG is in place. Inbound mail comes through Symantec Mail Security Service, and servers will receive mail only from there.
On my mailbox I have set up automatic forwarding of received email to my home email address. In exchange, not Outlook. When sending test (or live) email from Constant Contact to my work email address, it never shows up in inbox, or any other folder. This is consistent using either Outlook or webmail (with Outlook turned off). However, it does get forwarded to my home email, which is a pretty good indicator that the exchange server did indeed process the message. I do see the entry in the SmtpReceive log as well.
The built-in anti-spam for exchange was not enabled, so I enabled it and set all the filters to disabled onboth servers. (do I need to restart more than transport service?)
Using the message tracking tool I cannot find the message in my mailbox anywhere.
Edit: I should mention this is a global problem. It does not matter who the recipient is, they do not get the email.
I need to find out where it went, and why???
On my mailbox I have set up automatic forwarding of received email to my home email address. In exchange, not Outlook. When sending test (or live) email from Constant Contact to my work email address, it never shows up in inbox, or any other folder. This is consistent using either Outlook or webmail (with Outlook turned off). However, it does get forwarded to my home email, which is a pretty good indicator that the exchange server did indeed process the message. I do see the entry in the SmtpReceive log as well.
The built-in anti-spam for exchange was not enabled, so I enabled it and set all the filters to disabled onboth servers. (do I need to restart more than transport service?)
Using the message tracking tool I cannot find the message in my mailbox anywhere.
Edit: I should mention this is a global problem. It does not matter who the recipient is, they do not get the email.
I need to find out where it went, and why???
mfgsilva
check the header information on your email to check what servers are processing your email. Also check the symantec logs for in and outboud traffic
ASKER
The header on the email received on the personal account shows route from Constant Contact, to Messagelabs,(symantec) to our local server, to Messagelabs, to Google. This is the expected route. There would be little value to confirm this on the messagelabs logs.
ASKER CERTIFIED SOLUTION
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