Windows updates is encountering an error: "We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the internet.

Frogworks
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Windows updates is encountering an error: "We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the internet."

The computer is connected to the internet, I have run the Windows Updates Troubleshooter, which found and fixed an error, ensured that all relevant Services were running, ran the Windows Network Troubleshooter, and also followed the steps outlined in this forum thread: https://www.thewindowsclub.com/manually-reset-windows-update-components. But the error persists. Any ideas what is causing this and how to fix it?
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
First, try again tomorrow as the update servers are obviously busy.
Second, have you updated BIOS and Chipset. Some updates will occur after BIOS has been updated and this may be one reason it is not updating.

Third, go the Media Creation Link and click on the first button (Upgrade).  See if you can make it upgrade that way.

https://www.microsoft.com/en-us/software-download/windows10
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018

Commented:
I would start by first running the Windows Update Troubleshooter provided by Microsoft. Give that a shot and then go from there is my suggestion.

I hope that's helpful.

Regards, Andrew

Author

Commented:
I attempted using the Update troubleshooter, which didn't work, and the windows installation media, which gave an error (see attached).Error
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Try Repair or Upgrade with the Media Creation Link above.
Distinguished Expert 2018

Commented:
That seems to be what the screenshot is taken of, isn't it, John?
What language and edition do you run, Fogworks?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Apologies - I missed that.

Download the media to a USB key (and do not try to run in place).

With Windows 10 running, open Windows Explorer, navigate to the USB key and run Setup from the USB key. That should allow the Repair to start and not have language errors (common lately).

If that does not work, you will need to back up and install Windows fresh.
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018

Commented:
I attempted using the Update troubleshooter, which didn't work
Can you clarify what you mean by it didn't work? Do you mean the troubleshooter wouldn't load, or that it loaded, ran successfully but didn't resolve the problem?
OscarIT support

Commented:
Hello all - I have the same issue, I burned an ISO image and reinstall windows but it still failed .(
IT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018
Commented:
To rule out a user profile corruption as a possible cause to the failure, please try creating another temporary Administrator enabled account and running the update process again using that profile.

Creating a Local Administrator User Profile in Windows 10

That's helped get past this issue a couple of times that I know of.

I hope that's helpful.

Regards, Andrew

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