troubleshooting Question

Office 365 keeps sending messages to Junk mail

Avatar of Marin Barisic
Marin Barisic asked on
Microsoft OfficeOutlookMicrosoft 365* Junk
12 Comments1 Solution187 ViewsLast Modified:
Hello everyone,

one of our clients has recently moved their user's email accounts to Office 365.
One of the users has problems with emails consistently ending in Junk mail despite trying to force it on the whitelist, add to safe senders etc.
The weird thing is that she is a part of a distribution list named "tickets@company.com" - the company gets generated emails from their ticketing system or customers inquiries to that specific delivery group and everyone else gets them in their inbox or the TICKETS folder that they have made it for separating these generated emails, only she gets it directly to the Junk folder. Occasionally they do get in the inbox but after a few minutes, they get moved from the inbox to the Junk folder. Also tried changing in the webmail version of the 365, adding to whitelist, disabling junk mail all together but nothing helps.
 It all started a couple of weeks ago, all of sudden she just got about 1000+  old, deleted emails reappear in the junk folder...

Anyone had any idea what to do, try out?

Thnx in advance!
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