troubleshooting Question

Outlook 2016 will send a test message, but not a composed message

Avatar of Sam Slaughter
Sam SlaughterFlag for United States of America asked on
Microsoft OfficeOutlook
6 Comments1 Solution104 ViewsLast Modified:
Greetings wise wizards of EE:

I'm helping a friend who recently purchased a copy of Microsoft Office Home and Business 2016, and needs Outlook set up for her Yahoo business account.

I first used the default "simplified account creation"  set up with Outlook (which I truly despise, as it does not permit access to the server settings), and though she could receive, she could not send messages. The message she compose would just sit in the Outbox, with no error message being generated.

I then used the "disable simplified account creation" registry edit that Microsoft publishes: https://support.microsoft.com/en-us/help/3189194/how-to-disable-simplified-account-creation-in-outlook , which DID work, and permitted me access to the server settings.

Then I discovered something very odd... I inputted the correct server settings, and successfully TESTED the ability to receive and SEND, which passed. Though I can send a Microsoft Outlook test message successfully, Outlook will not send a composed e-mail message.

I am at a loss, and Google searches did not help. Any advice or suggestions would be most welcome indeed.

Many thanks in advance,

Zovoth
ASKER CERTIFIED SOLUTION
Davis McCarn
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