Barracuda Network Access Client 4.1 x64

Steve Avery
Steve Avery used Ask the Experts™
Dear Experts,

I have an fairly new Asus laptop (purchased new in December 2017).  The laptop has Windows 10 Pro installed on it.  The laptop belonged to an ex-employee who wiped the laptop clean and re-installed Windows 10 Pro right before he was downsized.  I am going about the process of re-installing all of the company standard software on the laptop and I have run into an issue with one piece of software that is not installing.

I am trying to install Barracuda's Network Access Client 4.1 x64 software.  During the installation, I am selecting 'Barracuda VPN Client only' as the install option; I am taking the defaults for all other selection options.  The software gets to the end of the installation (it is displaying that it is installing the 'Service: Barracuda Client' and returns the following error message:

Error 1920.  Service Barracuda Client (phions) failed to start.  Verify that you have sufficient privileges to start system services.

I am logged on as the local administrator to the laptop (there is only one user logon and that is the administrator).  I have previously installed other software on the laptop, so I know that I have rights to install software.  Virus protection is not yet installed in this laptop.  The laptop is not yet on the company domain.  Lastly, before the OS was wiped and re-installed, Barracuda's Network Access Client 4.1 x64 software was already installed on this laptop.

Could you please point me in the right direction in how to get the software installed.  I must be missing something.

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It appears the issue "may" be due to .NET Framework 3.5 not being installed.

Check and see if it's installed. If not try installing it

Jane UpdegraffSr. Systems Administrator

Agree with Ken ...  I can't find much on it except that .NET 3.5 might need to be turned on. To do that you use the "add Windows features" wizard ... if you don't know how to do that, just speak up and we can give you the walk-through.
IT Manager
Thank you Jen and Ken.  However, the real reason why it wouldn't install is because I am an idiot.  After doing some more poking around on the laptop, I found out that a newer version of the program was already installed on the laptop.  Once I uninstalled the newer version and installed the slightly older version, it installed properly.  I am more familiar with the slightly older version, plus the slightly older version is already installed on all other company laptops.  The laptop was re-imaged, so I am surprised the that newer version of the VPN software was still on the laptop.  After fixing my issue, I am surprised that the software didn't warn me in that a newer version was already installed.

My apologies for having you both spending time on my question when I should have been more diligent in investigating.

Thank you,

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