We help IT Professionals succeed at work.

Barracuda Network Access Client 4.1 x64

1,607 Views
Last Modified: 2018-10-12
Dear Experts,

I have an fairly new Asus laptop (purchased new in December 2017).  The laptop has Windows 10 Pro installed on it.  The laptop belonged to an ex-employee who wiped the laptop clean and re-installed Windows 10 Pro right before he was downsized.  I am going about the process of re-installing all of the company standard software on the laptop and I have run into an issue with one piece of software that is not installing.

I am trying to install Barracuda's Network Access Client 4.1 x64 software.  During the installation, I am selecting 'Barracuda VPN Client only' as the install option; I am taking the defaults for all other selection options.  The software gets to the end of the installation (it is displaying that it is installing the 'Service: Barracuda Client' and returns the following error message:


Error 1920.  Service Barracuda Client (phions) failed to start.  Verify that you have sufficient privileges to start system services.


I am logged on as the local administrator to the laptop (there is only one user logon and that is the administrator).  I have previously installed other software on the laptop, so I know that I have rights to install software.  Virus protection is not yet installed in this laptop.  The laptop is not yet on the company domain.  Lastly, before the OS was wiped and re-installed, Barracuda's Network Access Client 4.1 x64 software was already installed on this laptop.

Could you please point me in the right direction in how to get the software installed.  I must be missing something.


Thanks,
sla0610
Comment
Watch Question

CERTIFIED EXPERT

Commented:
It appears the issue "may" be due to .NET Framework 3.5 not being installed.

Check and see if it's installed. If not try installing it
https://community.barracudanetworks.com/forum/index.php?/topic/28750-barracuda-nac-4-fails-to-start-lack-of-priviliges/

https://www.barracuda.com/support/knowledgebase/50160000000uPrc

Ken
Jane UpdegraffSr. Systems Administrator

Commented:
Agree with Ken ...  I can't find much on it except that .NET 3.5 might need to be turned on. To do that you use the "add Windows features" wizard ... if you don't know how to do that, just speak up and we can give you the walk-through.
IT Manager
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION