Backup Exec - Agent Licensing Violation?

paulmhorbal
paulmhorbal used Ask the Experts™
on
Good morning. I am experiencing a peculiar issue with Backup Exec 2010 R3. Over the weekend (10/6), we received errors of ALL of our jobs failing (Full jobs, not differential or incremental) with the error of:

***********************************************************************************************************************************************
Final error: 0xe000fe3c - Before you can back up this resource, you must purchase and install a license key for the appropriate Backup Exec agent. See Job Log for details.

Backup- *Server Name* License Violation

A Remote Agent for Windows Systems license is required for protecting remote servers with this edition of Backup Exec.

Please contact your vendor for information on protecting remote servers with this edition of Backup Exec.

V-79-57344-65084 - Before you can back up this resource (\\*Server Name*\C:), you must purchase and install a license key for the appropriate Backup Exec agent.

For information about how to obtain a license key, go to the following URL:
![CDATA[https://redirector.symantec.com?src=inpdt
pdt=be
action=t]]
***********************************************************************************************************************************************

This is odd because these backups were seemingly licensed properly and working successfully as recently as the previous Thursday (10/4). As I am unfamiliar with the intricacies (learning more to fix that) of Backup Exec, I am at a bit of a loss.

I have attempted to reinstall the license, however when using the same key as before i do not have a license option for Backup Exec Remote Agents.

Any and all assistance would be greatly appreciated. Below are the applicable hardware and OS specs:

BE Server:
-Windows Server 2008 R2 (Activated)
-2GB RAM
-Pentium D @3.0GHz

Remote Agents Are running various hardware and various instances of Windows, ranging between 2008 and 2016.

I really appreciate any and all assistance with this one.

---
Phil Levy
IT NetAdmin
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It's been quite some time since I used Backup Exec (last version I used was BE 10!).

I really don't know if the licensing was changed from that version to your version whereas a single product key would "unlock" additional features, such as Remote Agents, if that is not case, it may be as simple as that.

I do remember that in my version, the key used for BE was NOT the same as the key used for Remote Agents.
Top Expert 2014
Commented:
>
I have attempted to reinstall the license

license singular? You ought to have several licenses, do you have the printed copies? Do you have a backup of the backup server you can restore the old license file from? https://www.veritas.com/support/en_US/article.000041874 (do a redirected restore of the Besernum.xml  to another folder so you ca examine it.
Sr. Systems Administrator
Commented:
Both of the above comments are correct. You should have a base license for the server that is running BE, and you would have needed to buy a separate agent license for every server that is being backed up ... those separate "agent" licenses (meaning for the BE client that runs on the server that you are backing up using BE) are very specific as to type. So for instance there is a SQL agent license, there is a plain vanilla Windows Server agent license, a Linux server license, and several other kinds of servers and appliance licenses ... you would have a printable document that came in an email from whoever you bought the licensing from and that document will have all the info in it ... so if you can find it and go to the server that it says is unlicensed, you may be able to re-enter the license key for that particular agent.

You can also call Symantec (now Veritas) and get help from them. They are actually pretty good for support.

https://www.veritas.com/support/en_US.html

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