Backup Exec - Agent Licensing Violation?
Good morning. I am experiencing a peculiar issue with Backup Exec 2010 R3. Over the weekend (10/6), we received errors of ALL of our jobs failing (Full jobs, not differential or incremental) with the error of:
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Final error: 0xe000fe3c - Before you can back up this resource, you must purchase and install a license key for the appropriate Backup Exec agent. See Job Log for details.
Backup- *Server Name* License Violation
A Remote Agent for Windows Systems license is required for protecting remote servers with this edition of Backup Exec.
Please contact your vendor for information on protecting remote servers with this edition of Backup Exec.
V-79-57344-65084 - Before you can back up this resource (\\*Server Name*\C:), you must purchase and install a license key for the appropriate Backup Exec agent.
For information about how to obtain a license key, go to the following URL:
![CDATA[https://redirector.symantec.com?src=inpdt
pdt=be
action=t]]
**************************
This is odd because these backups were seemingly licensed properly and working successfully as recently as the previous Thursday (10/4). As I am unfamiliar with the intricacies (learning more to fix that) of Backup Exec, I am at a bit of a loss.
I have attempted to reinstall the license, however when using the same key as before i do not have a license option for Backup Exec Remote Agents.
Any and all assistance would be greatly appreciated. Below are the applicable hardware and OS specs:
BE Server:
-Windows Server 2008 R2 (Activated)
-2GB RAM
-Pentium D @3.0GHz
Remote Agents Are running various hardware and various instances of Windows, ranging between 2008 and 2016.
I really appreciate any and all assistance with this one.
---
Phil Levy
IT NetAdmin
**************************
Final error: 0xe000fe3c - Before you can back up this resource, you must purchase and install a license key for the appropriate Backup Exec agent. See Job Log for details.
Backup- *Server Name* License Violation
A Remote Agent for Windows Systems license is required for protecting remote servers with this edition of Backup Exec.
Please contact your vendor for information on protecting remote servers with this edition of Backup Exec.
V-79-57344-65084 - Before you can back up this resource (\\*Server Name*\C:), you must purchase and install a license key for the appropriate Backup Exec agent.
For information about how to obtain a license key, go to the following URL:
![CDATA[https://redirector.symantec.com?src=inpdt
pdt=be
action=t]]
**************************
This is odd because these backups were seemingly licensed properly and working successfully as recently as the previous Thursday (10/4). As I am unfamiliar with the intricacies (learning more to fix that) of Backup Exec, I am at a bit of a loss.
I have attempted to reinstall the license, however when using the same key as before i do not have a license option for Backup Exec Remote Agents.
Any and all assistance would be greatly appreciated. Below are the applicable hardware and OS specs:
BE Server:
-Windows Server 2008 R2 (Activated)
-2GB RAM
-Pentium D @3.0GHz
Remote Agents Are running various hardware and various instances of Windows, ranging between 2008 and 2016.
I really appreciate any and all assistance with this one.
---
Phil Levy
IT NetAdmin
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I really don't know if the licensing was changed from that version to your version whereas a single product key would "unlock" additional features, such as Remote Agents, if that is not case, it may be as simple as that.
I do remember that in my version, the key used for BE was NOT the same as the key used for Remote Agents.