Robert Reisig
asked on
Word for Mac deletes embedded images in documents.
This affects Macs in our environment running OS Sierra, and Microsoft Office 2016. The users are using Microsoft Word, and in their Word documents they embed images by dragging the image from the desktop and onto the document; they then resize the image and position it where they want, in the document.
The issue is that after saving the document - at some point later, they open the document and find the images are gone, replaced with a empty frame that has a red X, and text that reads: The image part with relationship ID rld8 was not found in the file.
I've searched for possible answers and most Microsoft articles at answers.microsoft.com address a similar issue in Powerpoint and say that it is a problem that affected specific versions of Word for Mac; we're on a later version and the problem persists.
The issue is that after saving the document - at some point later, they open the document and find the images are gone, replaced with a empty frame that has a red X, and text that reads: The image part with relationship ID rld8 was not found in the file.
I've searched for possible answers and most Microsoft articles at answers.microsoft.com address a similar issue in Powerpoint and say that it is a problem that affected specific versions of Word for Mac; we're on a later version and the problem persists.
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The red X indicates the image is linked to an image rather than saved within the document. You are supposed to keep a copy of the image with the document if linked. I’ll bet they insert the image and then delete or move the original image?
Try inserting instead of dragging and see if that fixes the issue.