asked on 10/9/2018

Windows 2012 rs server shuts down every 4 hours

Hello,
I have a windows 2012 R2 server that seems to shut down every 4 hours. This happened a while ago but we had to put in new drives and it stopped. We installed updates over the weekend and now it seems to happen again. A couple of notes:

Nothing weird in the log files

Not plugged into a ups

There is another computer plugged into the same outlet and that is fine

It is well ventilated and we can turn it right back on so I don't think it is overheating

It is a licensed version of windows and it says it is registered

Windows OS Windows Server 2012

Last Comment

Andrew Leniart

10/23/2018

Kimputer

10/9/2018

There should be at least SOMETHING in the eventlog.

It's either a STOP code, a correct shutdown entry, or the event log will complain about an "unexpected shutdown".

Please find those entries so we have more to go on.

Pete Long

10/9/2018

If you are not getting a crash dump, and when it come back online the event logs says that the previous shutdown was unscheduled etc, then you have a hardware problem on the server itself.

If it a Dell or HP look in the iLO/iDRAC logs for more clues.

Pete

Radhakrishnan

10/9/2018

We installed updates over the weekend and now it seems to happen again - I think you need to focus on the windows update side and remove the updates which installed prior to the issue and monitor. Probably the updates would have causing the issue.

Rick Bergami

10/9/2018

ASKER

Thanks I cleared out the log files. It should shut down again today at 1:40 EST so I will post then.

Radhakrishnan

10/9/2018

Also, can you stop the 'windows update' and 'WSUS service (if wsus role installed) and see if it makes any difference?

Andrew Leniart

10/9/2018

I have a windows 2012 R2 server that seems to shut down every 4 hours

I struck this problem a couple of times a few years ago and it turned out to be caused by some of the servers setup tasks not being completed successfully and in another case, the server had reverted back to not activated and had to be reactivated again. Not sure if that will apply to you, but might be worth a look.

Regards, Andrew

kenfcamp

10/9/2018

If this is connected to a UPS (and it should be) check your connections, load, and look for errors.

I'm not saying this is the issue, but......

DrDave242

10/9/2018

If the System event log isn't showing any abnormal-shutdown events (error 6008), filter that log for event ID 1074. This event is logged when an orderly shutdown is initiated, and it gives some information about the process and user account that initiated it. Feel free to post the description of one of these events here.

John

10/9/2018

Do you have a service contract on the computer?

In addition to the above suggestions, consider controller cards and memory hardware errors. Can you run server diagnostics.

One client with Server 2012 had printer drivers that were not compliant and caused shutdowns.

The computer manufacturer may be able to log in and run tests.

ASKER CERTIFIED SOLUTION

Rick Bergami

10/23/2018

THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.

View this solution by signing up for a free trial.

Members can start a 7-Day free trial and enjoy unlimited access to the platform.

See Pricing Options

Start Free Trial

Andrew Leniart

10/23/2018

Windows being Windows. Good to hear it's resolved itself for you :)