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John Bolton
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Sync issues between SBS 2011 Exchange and iPhone

We have a SBS 2011 server using Exchange 2010.  We have several users that have their emails syncing on their iPhones.  I am having issues with one user getting their emails to work on their iPhone.  I have tried to configure this user on my iPhone with the same results.  We both are using iOS 11.4.1.  Everything is configured correctly and I get all check marks after manually configuring the mail server in Accounts & Passwords.  But when I go to the Apple mail app it comes up with the message "Cannot Get Mail  The connection to the server failed."  I'm thinking it is a problem with this particular user because everyone else that I have on iPhones is not having this issue.  Any ideas or suggestions would be greatly appreciated.
ExchangeiPhoneSBS

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timgreen7077

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
timgreen7077

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timgreen7077

Also see what would happen if you use the outlook app for IOS.
John Bolton

ASKER
Thank you timgreen7077, that fixed the problem!
timgreen7077

great.
Your help has saved me hundreds of hours of internet surfing.
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