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Sync issues between SBS 2011 Exchange and iPhone

John Bolton
John Bolton asked
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Last Modified: 2018-10-09
We have a SBS 2011 server using Exchange 2010.  We have several users that have their emails syncing on their iPhones.  I am having issues with one user getting their emails to work on their iPhone.  I have tried to configure this user on my iPhone with the same results.  We both are using iOS 11.4.1.  Everything is configured correctly and I get all check marks after manually configuring the mail server in Accounts & Passwords.  But when I go to the Apple mail app it comes up with the message "Cannot Get Mail  The connection to the server failed."  I'm thinking it is a problem with this particular user because everyone else that I have on iPhones is not having this issue.  Any ideas or suggestions would be greatly appreciated.
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Exchange Engineer
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timgreen7077Exchange Engineer
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Commented:
Also see what would happen if you use the outlook app for IOS.

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Commented:
Thank you timgreen7077, that fixed the problem!
timgreen7077Exchange Engineer
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Commented:
great.

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