VPN share issue

Chris Walter
Chris Walter used Ask the Experts™
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Can not access shares over VPN for one user. This users has been working in the past. This seems to be a PC issues, I can connect as her from my office and she can access the shares. Other VPN users can access the shares with no problem. If i connect to the VPN with domain admin from her PC I cant access the shares either -- keep getting permission issues. The mapped drives are mapped by IP address. There is one share with no security on it and she can access that share. Updates on the client PC are current. I have check VPN setting and they are correct. I get the same results logged in as a local admin.  

Windows 10 client
Microsoft 2012 VPN server and client
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
First steps:

1. Delete and Remake the VPN connection profile.
2. Run TCP/IP Reset, DNS Flush.
Open cmd.exe with Run as Administrator
Then: netsh int ip reset c:\resetlog.txt
Then: ipconfig /flushdns

Restart after these two things and test.
Chris WalterPrincipal Owner at Castle Computing

Author

Commented:
same results, this has to do with permissions somehow. 30+ users are working, she was working until yesterday. she runs an application across the VPN and that is working as well as a share that everyone has access to. But any share that has restricted  permissions she cant access. However if i VPN in as her from my office she can access the shares so I'm sure this is a PC issue. I have the same issue using domain admin profile on this PC
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
However if i VPN in as her from my office she can access the shares so I'm sure this is a PC issue.
I have the same issue using domain admin profile on this PC


Try two things:  

1. Open a command prompt (cmd.exe) with Run as Administrator.  Run:
SFC /SCANNOW and allow to complete.
dism.exe /online /cleanup-image /restorehealth
Restart and test.

2. If no, run a Windows 10 Repair Install from the Media Creation Link

https://www.microsoft.com/en-us/software-download/windows10

For Windows 10 V1803:

Create a USB Windows Installation key and then run Setup on the USB Key.
This will launch the Repair and proceed normally.
Principal Owner at Castle Computing
Commented:
I found a work around not a solution, mapping with server name instead if IP worked. I haven't seen this before although I have seen it the other way around. \\192.168.1.34\share didn't work \\server1\share does work correctly

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