Windows 7 Stuck on welcome screen

Edward Pamias
Edward Pamias used Ask the Experts™
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All Windows 7 is stuck on welcome screen. No matter what ID I use to login and it just stays there. Any suggestions? I failed to mention this is a virtual machine.
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I would boot into Safe Mode, than ensure no services are running and startup (do that in msconfig).
If that works, than continue troubleshooting every application separately
Edward PamiasTeam Lead RRS Desk
Top Expert 2016

Author

Commented:
Did that already..... nothing is working.
In Safe Mode it starts properly?
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Edward PamiasTeam Lead RRS Desk
Top Expert 2016

Author

Commented:
Safe mode works fine....
Edward PamiasTeam Lead RRS Desk
Top Expert 2016

Author

Commented:
I have a feeling it might be McAfee causing me grief ,,,,,,
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Do you have a CD drive?

You can run a Windows 7 Startup Repair.

http://www.sevenforums.com/tutorials/681-startup-repair.html

You may need to make a bootable USB key from your Windows 7 DVD.
Tom CieslikIT Engineer
Distinguished Expert 2017

Commented:
If this is hyper-v machine, mount vhdx file to server or other computer and try to read Windows event log.
It looks like some service is not loading. try to figure out what service is coursing problem, maybe you going to be able remove it or disable it.
Tom CieslikIT Engineer
Distinguished Expert 2017

Commented:
Also if you do have any Antivirus on Host machine, disable it
Edward PamiasTeam Lead RRS Desk
Top Expert 2016

Author

Commented:
@ Tom I was getting errors checking the event viewer. I have limited access on the VSphere console.

@John I cannot use a CD - I need a VMWare expert on this one. :)
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I have used CDs with my VMware Machines, so that is why I suggested the above.
Edward PamiasTeam Lead RRS Desk
Top Expert 2016

Author

Commented:
My VDI's are on a server and I manage them remotely. Only the Top level admins have access to the servers to use a CD.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thank you for clarifying
Edward PamiasTeam Lead RRS Desk
Top Expert 2016

Author

Commented:
I appreciate the suggestions John. If you find anything let me know.
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Can you restart the computer remotely?  Try the following:

To access it, follow these instructions:
Boot the computer.
Press F8 and hold until your system boots into Windows Advanced Boot Options.
Select Repair This Computer.
Select a keyboard layout.
Click Next.
Login as an administrative user.
Click OK.
At the System Recovery Options window, select Startup Repair.

From:   https://neosmart.net/wiki/restore-to-factory-settings/
Edward PamiasTeam Lead RRS Desk
Top Expert 2016

Author

Commented:
@Tom I tried the anti Virus no go

@John - trying repair now.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thanks - It appears the repair got you going.
Edward PamiasTeam Lead RRS Desk
Top Expert 2016

Author

Commented:
John, the repair worked and thanks to the other gentlemen that had great suggestions as well.

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