troubleshooting Question

Excel - Vlookup Name Return Value AND If/then

Avatar of Jeremy Gilmore
Jeremy GilmoreFlag for United States of America asked on
Microsoft ExcelMicrosoft Office
3 Comments1 Solution66 ViewsLast Modified:
In the attached spreadsheet, we have a report that we receive daily. We need the ability to paste in the new report shown on Sheet1 and have it return what is shown on Sheet2 (it can return in the same worksheet if needed).

The rules are based off of the disposition header.

If the disposition is Dead Air AND:
     Talk Time exceeds 0:00:15
        OR
     Talk Time less than 0:00:06
        OR
     After Call Work Time exceeds 0:00:05
          It reports 1 Dead Air disposition for the agent
               If it does not then nothing is reported

If the disposition is Wrong Number AND:
     Talk Time exceeds 0:00:30
        OR
     Talk Time less than 0:00:06
        OR
     After Call Work Time exceeds 0:00:05
          It reports 1 Wrong Number disposition for the agent
               If it does not then nothing is reported

If the disposition is No Disposition - it reports 1 No Disposition for the agent.

The Agent Name will/could change daily and should only show the agent name if they have a disposition reported.
EE---Example-Disposition-Report.xlsx
ASKER CERTIFIED SOLUTION
Ejgil Hedegaard

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