troubleshooting Question
Excel - Vlookup Name Return Value AND If/then
asked on
In the attached spreadsheet, we have a report that we receive daily. We need the ability to paste in the new report shown on Sheet1 and have it return what is shown on Sheet2 (it can return in the same worksheet if needed).
The rules are based off of the disposition header.
If the disposition is Dead Air AND:
Talk Time exceeds 0:00:15
OR
Talk Time less than 0:00:06
OR
After Call Work Time exceeds 0:00:05
It reports 1 Dead Air disposition for the agent
If it does not then nothing is reported
If the disposition is Wrong Number AND:
Talk Time exceeds 0:00:30
OR
Talk Time less than 0:00:06
OR
After Call Work Time exceeds 0:00:05
It reports 1 Wrong Number disposition for the agent
If it does not then nothing is reported
If the disposition is No Disposition - it reports 1 No Disposition for the agent.
The Agent Name will/could change daily and should only show the agent name if they have a disposition reported.
EE---Example-Disposition-Report.xlsx
The rules are based off of the disposition header.
If the disposition is Dead Air AND:
Talk Time exceeds 0:00:15
OR
Talk Time less than 0:00:06
OR
After Call Work Time exceeds 0:00:05
It reports 1 Dead Air disposition for the agent
If it does not then nothing is reported
If the disposition is Wrong Number AND:
Talk Time exceeds 0:00:30
OR
Talk Time less than 0:00:06
OR
After Call Work Time exceeds 0:00:05
It reports 1 Wrong Number disposition for the agent
If it does not then nothing is reported
If the disposition is No Disposition - it reports 1 No Disposition for the agent.
The Agent Name will/could change daily and should only show the agent name if they have a disposition reported.
EE---Example-Disposition-Report.xlsx
Learn from the best
Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.
Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 3 Comments.
Try for 7 days”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.
Our community of experts have been thoroughly vetted for their expertise and industry experience.