HP Printing issues

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HP Printer LaserJet Pro M203dn, networked printer, having issues.
When out of paper, and paper is replaced, the printer shows as if it's still out of paper
When the printer comes out of sleep mode, you still cannot print to it.
When an attachment is being printed, over the network, it takes a long time before it starts printing.
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Distinguished Expert 2018

Commented:
Have you checked the sensors and rollers? I recommend giving the printer a good cleaning, maybe even using part of a maintenance kit. Also recommend that you update the firmware on it. After you've done that, let us know where things stand. Can give more recommendations at that point.

Author

Commented:
This is a relatively new printer.
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
1. Find newer drivers matched to your operating systems and try new drivers.
2. Any warranty?   Ask to have it serviced.
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Distinguished Expert 2018

Commented:
So then I offer these questions:
1) How exactly are you trying to print to the printer, by name or IP address? (Hopefully the printer does have a static)
2) Is the printer connected to a print server? Do things work better when printing directly to the printer instead?

Assuming the printer is only a few months old, it could be that the printer has been getting worked far more than it was intended to. (Had this happen with an old client who picked a particular printer, and that thing had to keep getting serviced every few months. Got to the point where a second printer was kept around to swap in which the other was getting serviced.
When out of paper, and paper is replaced, the printer shows as if it's still out of paper
What is the message on the printer's display? And, as it appears you eventually get it to print, what do you do to make that happen? Do you change any PC or printer setting for it?

When the printer comes out of sleep mode, you still cannot print to it.
Does that mean you meed to wake it up manually (at the printer)? Or does it wake up when you send a print job? In the latter case, does the job stay in the queue or does it just disappear?

When an attachment is being printed, over the network, it takes a long time before it starts printing.
What kind of attachment. or does this happen with all attachments? What is the size of the job in the print queue (not the size of the attachment)?

If all else fails, try resetting the printer to factory defaults. From the front panel menu, select Service and then Restore Defaults. Make sure you know all the printer's settings before you do this!
Top Expert 2016

Commented:
Did you install the HP printer suite at each computer? if yes, you should be able to print a test page from everywhere using that suite.

if not, how did you address the printer from the computer's? you should configure it as network printer using a unique IP4 address (see comment of masnrock). if using a name instead you would need a DNS server in your network which trustfully is able to resolve the name and map it to an IP. global DNS Server will not know of local printers such that first attempt to resolve the name would fail what might be the reason for the deferred printing. for local networks it is much easier to using a static IP4 address where no name resolution is required. you also shouldn't connect to a printer by sharing it with another computer. always configure the network printer separately at  each computer.

Sara

Author

Commented:
I removed the software and then reinstalled drivers from the website however USB instead of network and it works.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thanks for the update

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