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Exchange/Outlook Consult: Best way to configure a common (aka Shared) Mailbox
Exchange/Outlook Consult:
I have a client
They have 30 users
They use O365 for email, with Outlook 2016 on the desktop
They have a team of 5 that handle customer service
They would like to be able to setup a mailbox that customers can send email to such as customerservice@abccompany
They would like to allow all 5 team members to access these messages
They would like to allow all 5 team members to be able to respond with the "From" being customerservice@abccompany
When responding to these messages they would like the return email to be the "From" being customerservice@abccompany
They would like the responses (aka. "sent messages") to appear in the sent folder of this common mailbox not the individual user's sent items so that they have an audit trail of what was said on a specific issue.
Q: My question is "What is the best way to do this"... is it use a shared mailbox or is it purchase a separate license for O365 and create a customerservice@abccompany
FULL DISCLOSURE: As a test, we have purchased the mailbox, setup "Send As", etc... and it does work, however when the team member responds, the sent message goes into "Their" sent folder not the customerservice sent folder... either we are doing something wrong or we need to do this a different way to get the desired result.
Standing by for consult
I have a client
They have 30 users
They use O365 for email, with Outlook 2016 on the desktop
They have a team of 5 that handle customer service
They would like to be able to setup a mailbox that customers can send email to such as customerservice@abccompany
They would like to allow all 5 team members to access these messages
They would like to allow all 5 team members to be able to respond with the "From" being customerservice@abccompany
When responding to these messages they would like the return email to be the "From" being customerservice@abccompany
They would like the responses (aka. "sent messages") to appear in the sent folder of this common mailbox not the individual user's sent items so that they have an audit trail of what was said on a specific issue.
Q: My question is "What is the best way to do this"... is it use a shared mailbox or is it purchase a separate license for O365 and create a customerservice@abccompany
FULL DISCLOSURE: As a test, we have purchased the mailbox, setup "Send As", etc... and it does work, however when the team member responds, the sent message goes into "Their" sent folder not the customerservice sent folder... either we are doing something wrong or we need to do this a different way to get the desired result.
Standing by for consult
ASKER
Sajid,
Thank you for the article, based on your response, it would seem that you are saying the best method to meet the aforementioned criteria in this use case is to use a Shared Mailbox; am I understanding that correctly?
Please confirm
Thank you for the article, based on your response, it would seem that you are saying the best method to meet the aforementioned criteria in this use case is to use a Shared Mailbox; am I understanding that correctly?
Please confirm
greetings,
pelase check this
https://www.slipstick.com/exchange/save-items-shared-mailbox-exchange-server-cmdlet/
please check this video foe the excelletn understanding
https://www.youtube.com/watch?v=RadMWfu7ohQ
all the best
pelase check this
https://www.slipstick.com/exchange/save-items-shared-mailbox-exchange-server-cmdlet/
please check this video foe the excelletn understanding
https://www.youtube.com/watch?v=RadMWfu7ohQ
all the best
Yes you can create a shared mailbox and a shared mailbox in Office 365 does not require a license only when it reaches 50GB limit.
In-order for send-as and send-onbehalf you need to assign full access and send-as permission or send-onbehalf permission from GUI or command.
If you want the sent message goes into "Their" sent folder not the customerservice sent folder, then you need to set the delegate style registry key on the user outlook who is using the FROM address and sending mail as send-as.
https://support.microsoft.com/en-in/help/2843677/messages-sent-from-a-shared-mailbox-aren-t-saved-to-the-sent-items-fol
You can use Method 1 or Method 2 of the article.
In-order for send-as and send-onbehalf you need to assign full access and send-as permission or send-onbehalf permission from GUI or command.
If you want the sent message goes into "Their" sent folder not the customerservice sent folder, then you need to set the delegate style registry key on the user outlook who is using the FROM address and sending mail as send-as.
https://support.microsoft.com/en-in/help/2843677/messages-sent-from-a-shared-mailbox-aren-t-saved-to-the-sent-items-fol
You can use Method 1 or Method 2 of the article.
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sharing sent items to shared mailboxes
https://msb365.abstergo.ch/?p=1513
all the best