Damian Gardner
asked on
Windows 7 WIFI Internet access hotel problem
Windows 7computer is having WIFI problems where it will connect to networks at hotels, for example, but will say "you may need to visit a login page to gain access to the Internet". This happens at multiple hotspot locations, where it "connect" to the network, but shows "no Internet". IF the user connect to their Verizon hotspot on theior phone, however, they can get out to the Internet without an issue. On the capture portal login page topic, when she pens a brower to wait for the page to show up, othing appears - just says "no connection". Is this something that is Windows 7 related, or most likely browser-related? Thanks
I have had a similar problem with a Windows 10 pro laptop. The solution for me was
1) connect a second time and the login page appeared
or
2) open a browser and point it at google.com (this latter solution usually had to be repeated several times to work)
1) connect a second time and the login page appeared
or
2) open a browser and point it at google.com (this latter solution usually had to be repeated several times to work)
Could also be your proxy settings (I've had it happen)
Check the proxy settings on your browser.
If it's set to Auto (it should work) but you could try changing the setting to "use system settings" (if it doesn't work remember to change it back to auto)
Check the proxy settings on your browser.
If it's set to Auto (it should work) but you could try changing the setting to "use system settings" (if it doesn't work remember to change it back to auto)
If you want to use the hotels connection you have to use there login page. This means you are agreeing to there terms when you use there internet.
Most likely the client has a static IP address set on their system when the hotel system(s) expect the client to have a DHCP assigned IP address.
Check this hypothesis
Click the Start Menu
Click Control Panel
Click Network and Sharing Center
Click Change adapter settings
Right-click on the Local Area Connection or Wireless Adapter icon (whichever card is being used)
Click Internet Protocol Version 4 (TCP/IPv4)
Click properties
If "Use the following IP address" is selected, change to "Obtain an IP address automatically"
Set DNS to automatic or optionally use Google's reliable and easy-to-remember DNS: 8.8.8.8 and 8.8.4.4
Click OK twice.
Retest.
So, was either (or both) of the IP or DNS set as static?
Check this hypothesis
Click the Start Menu
Click Control Panel
Click Network and Sharing Center
Click Change adapter settings
Right-click on the Local Area Connection or Wireless Adapter icon (whichever card is being used)
Click Internet Protocol Version 4 (TCP/IPv4)
Click properties
If "Use the following IP address" is selected, change to "Obtain an IP address automatically"
Set DNS to automatic or optionally use Google's reliable and easy-to-remember DNS: 8.8.8.8 and 8.8.4.4
Click OK twice.
Retest.
So, was either (or both) of the IP or DNS set as static?
ASKER
sorry for the delay guys, and thanks for your suggestions. I'll have the user try these, as she is remote in another state. And I forgot to mention that in spite of pointing the browser anywhere, the capture portal never shows - just repeats "no connection" which I thought was strange. I didn't think to ask her if there was an ethernet connection in the hotel room. standby and I'll update the thread soon.
thanks
thanks
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ASKER
thank you guys for your help.
It could be your wifi adapter settings? Or a firewall or Windows 7 setting or issue.
Tried connecting via ethernet as well?