getting windows stop code

Dennis Miller
Dennis Miller used Ask the Experts™
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Dell laptop is giving me a windows stop code. I cannot go back to last know good configuration.
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
What is the code?

Is this a BSOD stop or a Reliability History error
Top Expert 2013
Commented:
post the dmp file for more info
find it in windows\minidumps
you can copy it by hooking your drive to a working system, or boot from a live cd, like Knoppix  http://knoppix.net/      
or find a windows live cd

Author

Commented:
The last error that came up is configuration is not all there. The system configuration I suspect is missing some parts. I seem to recall a few years ago, there was a set of cmd's to copy and replace the system files?
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Do you DVD to try a start up Repair?

Otherwise you may have to back up the drive and reinstall

Author

Commented:
John, not sure how to DVD start up?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
If you start from the OS DVD it should offer the option of Startup Repair or Repair. See if that happens

Author

Commented:
Well there is the problem. I have no DVD from the user to do this. It is windows 7 and I have a windows 7 OS DVD will this do? This DVD is to load the OS on a new or to re-image? I need to make sure the guys data is safe. Once I pull the data off I can re-image if needed. This why I was hoping to fix the system files.
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
You need to back up the drive, use your DVD are try reinstalling
Top Expert 2013

Commented:
here's how to repair win7 :  http://www.sevenforums.com/tutorials/3413-repair-install.html            REPAIR

Author

Commented:
Nobus, I think I will give this a try. I will download the ISO and try this out and get back to you both. Thanks so ,much. I will let you know.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Be sure you backup first to be sure you protect your data

Author

Commented:
I have a USB with a SATA connector that I can pull the drive out and back up the data first to make sure that is safe then start to see if I can repair the system files and if not I will just re-image. I will keep you all up on this as I have not seen this error before but I have seen something similar. Protecting the data is my first need.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thanks for the update.

Author

Commented:
John, it was the hard drive. I connected to a sled to try to clone the data and it says no media found. It does see the drive but no data. I plugged the drive into another computer and it again sees the drive but no data. I will replace the drive and re-image. Thanks for all the help from all.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thanks for the update.

Author

Commented:
Your very welcome. I was not sure I distributed the pints right so it should have been 50-50. You both helped and the information was very good.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
The split is decent. Thank you.

Author

Commented:
Both had great answers that will be very useful down the road. I should be thanking you all.

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