Windows 10 mapping

Windows 10 Question - I stuck a NAS on a customers network and created a share - at my office it worked from from a Windows 7 computer the customer has Windows 10 - Every Windows 10 computer gives me the same error and I can't get passed and need some help.

I've played with the Firewall
I've enabled the SMB Feature
I've enabled SMB in the Registry

I can't get it to work.
Jim GabaAsked:
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Did you set permissions on the NAS share? Mine is connected to AD and I had to add an AD group to R/W on the share.
JohnBusiness Consultant (Owner)Commented:
It is probably too old for Windows 10. Surely you did not enable SMBv1 on Windows 10 - big security hole.

Connect it to Windows 7 so that you can copy to a more modern device.
Jim GabaAuthor Commented:
WorkGroup computers no AD - We need it enabled just to perform some backups from a project
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You can ping it right? Can you navigate to \\ipaddress in Windows Explorer without mapping it? Still might be a permissions issue and if you can navigate to it in Explorer it might prompt you for local NAS creds.
Jim GabaAuthor Commented:
I can ping it - Log into it - ping the ip and hostname - Just can't see any of the shared drives - Nor Am I even getting the credentials pop window to even add my credentials
When you go to Map Network Drive in W10 Explorer, there is a box for "Connect using different credentials". When you check it, does it pop up the prompt for creds?

If you get the same error, I'd put Wireshark on it and see if you can find what traffic isn't making through if it's blocked by a firewall or an SMB version issue as John above suggested.
Also try to navigate specifically to your share, not just the device IP:

Jim GabaAuthor Commented:
Access is denied when trying to map with different credentials and
and windows cannot access when trying to use file explorer to the \\ipaddress\share
I stuck a NAS on a customers network

New Nas? Old Nas you had laying around??
Do you know what version of Samba (SMB) it's running?

Access is denied when trying to map with different credentials and
and windows cannot access when trying to use file explorer to the \\ipaddress\share

How are you connecting with the Windows 7 PC's?

It's not recommended due to security reasons but you could try enabling the SMBv1 client on Windows 10

    Open Control Panel.
    Click on Programs.
    Click on Turn Windows features on or off link.
    Expand the SMB 1.0/CIFS File Sharing Support option.
    Check the SMB 1.0/CIFS Client option.
    Click the OK button.
    Click the Restart now button.

If this works, my recommendation would be to promptly disable it and either update the SMB server (Samba) on the NAS or if not possible replace it.. 1.0 should not be used

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David Johnson, CD, MVPOwnerCommented:
the user probably administrator is disabled.
net use * \\server\sharename from a command prompt
if you get error 53 then it's 99% a credential error
open credential manager windows credentials and set up a new credential and retry
Jim GabaAuthor Commented:
The Admin account is disabled but I'm an trying from an local admin account before I attempt the user account.  I did get a system error 53 occured.  I created a Windows Credential account and it's the same account I can log into the NAS with but same error
Jim GabaAuthor Commented:
So I went to go work on this yesterday and now I can't find the device on the network at all.

Time to just throw it away.
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Windows 10

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