troubleshooting Question

Outlook 2016 0x800CCC0E error regarding IMAP sync

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gowron106 asked on
Outlook* IMAPsyncGmail
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My client is using MSOffice 2016. Suddenly yesterday she started recieiviing a synch error message 0x800CCC0E saying that sync failed. The two accounts she uses on this PC are a gmail account and her personal email account from GoDaddy. Both are IMAP accounts. I've tried every fix I can find online to no avail. Her gmail account is VERY large... 17GB. I thought that may be the issue but the GoDaddy account is virtually empty and is doing the same thing. I've run a registry cleaner (CCleaner), looked at her antivirus (McAfee LiveSafe) and turned off antispam, created a new profile and recreated the gmail account which proceeded to have the exact same error. Tried a clean boot with no luck either. PC is an HP AIO, Windows 10 Home, 8GB RAM, Intel i3. Any ideas? This seems to be an Outlook specific error but I'm not certain where to go from this point. Thank you in advance.
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gowron106

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