troubleshooting Question

Outlook office 365 slow to move items to other folder

Avatar of ajdratch
ajdratch asked on
Microsoft OfficeOutlookMicrosoft 365
4 Comments1 Solution760 ViewsLast Modified:
I have a client that insists on moving email items in Outlook by right clicking on the email and selecting move / Other folder. When he does this it takes about 10 to 15 seconds for the dialog box to open. After that everything is OK. He says this started after the last Office 365 update last week.

He does not want to drag the item to another folder which works fine because "that is not the way I am used to doing it." I would really hate for the poor guy to do something different even if it makes his life easier!!

He does have a lot of sub folders which I think is the problem however he claims it worked until last weeks office 365 updates. I have no way of knowing if this is true or not.

I need to find out how to make it so it does not take so long when he right clicks on an email item and selects "move" / "Other Folder"  for the dialog box to come up.
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