Outlook office 365 slow to move items to other folder

I have a client that insists on moving email items in Outlook by right clicking on the email and selecting move / Other folder. When he does this it takes about 10 to 15 seconds for the dialog box to open. After that everything is OK. He says this started after the last Office 365 update last week.

He does not want to drag the item to another folder which works fine because "that is not the way I am used to doing it." I would really hate for the poor guy to do something different even if it makes his life easier!!

He does have a lot of sub folders which I think is the problem however he claims it worked until last weeks office 365 updates. I have no way of knowing if this is true or not.

I need to find out how to make it so it does not take so long when he right clicks on an email item and selects "move" / "Other Folder"  for the dialog box to come up.
ajdratchAsked:
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Andrew LeniartSenior EditorCommented:
I would really hate for the poor guy to do something different even if it makes his life easier!!
LOL! The joys in the life of a SysAdmin eh? ;-)

I need to find out how to make it so it does not take so long when he right clicks on an email item and selects "move" / "Other Folder"  for the dialog box to come up.
I had this identical problem on one of my own machines a couple of years ago and it had nothing to do with O365 for me. I wasn't even using 365 back then. For me, it turned out to be the cause of a third party Add-in I had installed and using drag and drop most of the time myself, it took a while before I noticed it. Getting rid of the add-in cured the problem immediately.

I'd check to see if that could be a cause on your client's machine. If performance improves when Outlook is run in Safe mode, then you can just disable all Add-ins and re-enable one at a time until you find the culprit. I'd also check this because I noticed that the last lot of O365 updates actually re-enabled addins that I'd purposely disabled (and removed!) in my own copy of Outlook.

The other thing that comes to mind is to check his Video drivers for an update or corruption - that could also be a cause.

Finally, if he's adamant that this started after recent O365 updates installed, then I'd probably also try doing an Office Repair on his workstation as well. I'd eliminate the above two possibilities first though.

Hope that's helpful.

Regards, Andrew
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Vasil Michev (MVP)Commented:
Just how many folders, and how big is the profile? This would be my first suspect as well, but as Andrew suggested above it might be also due to some add-in, so make sure to try Outlook in safe mode (hold the CTRL key while launching it or launch it via 'Outlook /safe' in the run box). Recreating the profile wouldnt hurt either.
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ajdratchAuthor Commented:
Still not sure what is going on but... I had already disabled all addins. As Andrew suggested, I started Outlook in safe mode and it worked fine. I then started normally and it worked fine. I then enabled the addins and it worked fine. So for now it is working but not sure why.

I'll close this now and hopefully it continues to work.
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Andrew LeniartSenior EditorCommented:
Thanks for updating ajdratch and glad it's resolved... but

I then started normally and it worked fine. I then enabled the addins and it worked fine. So for now it is working but not sure why.
Without restarting Windows? Curious - just firing up Outlook in Safe mode and then back to normal mode shouldn't have done a thing. If the problem does end up returning, I'd still recommend checking the video drivers and doing an Office repair. Also take a close look at what add-ins are installed. Any there that don't kick in until something specific is done with Outlook? That might explain the sudden cure.
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