No sound notification on new whatsapp message after Mobilepass app is installed

sunhux
sunhux used Ask the Experts™
on
After installing MobilePass (a 2FA/OTP app for use with Checkpoint
VPN), it has required my Android phone to enter a PIN : previously
I just need to swipe the screen.

The issue is: since MobilePass app is installed, all my various
Whatsapp groups don't give a sound/alert even if I set custom
notifications.  However, the new whatsapp messages will still
pop up (if I set a custom notification).

I would like the sound notifications for new messages at set
by custom notifications.

My Android Note 4 is not managed by MDM
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Commented:
somehow the "Notification" under "Sound Settings" got turned off:
not by me but possibly during installation of the softwares

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