Hi all, I have:
1 x CRM dynamics
1 x MAIL server exchange
1 x ERP sql based
We have a big problem about contact info of CUSTOMER and SUPPLIER
Info are so divided:
1) Older info are on ERP
2) some info is in CRM
3) other important are in PUBLIC FOLDER of exchange
4) newer on OUTLOOK AUTOCOMPLETE list of sales department employees
About existing integration:
CRM read (not write) info about CUSTOMER and SUPPLIER in order to attach ticket and leads
We would merge these info, electing a MASTER DATABASE where all of us can point.
Which is the best approach? having info on ERP or CRM, and develope connector to EXCHANGE?
i know is a difficult project....
Sorry for my english, ask me for details