troubleshooting Question

How to manage contact information about customer and supplier divided in different application database

Avatar of Mattia Minervini
Mattia MinerviniFlag for Italy asked on
ExchangeMicrosoft DynamicsContact ManagementSQL* Dynamics CRM
5 Comments1 Solution469 ViewsLast Modified:
Hi all, I have:
1 x CRM dynamics
1 x MAIL server exchange
1 x ERP sql based

We have a big problem about contact info of CUSTOMER and  SUPPLIER
Info are so divided:
1) Older info are on ERP
2) some info is in CRM
3) other important are in PUBLIC FOLDER of exchange
4) newer on OUTLOOK AUTOCOMPLETE list of sales department employees

About existing integration:
CRM read (not write) info about CUSTOMER and SUPPLIER in order to attach ticket and leads

We would merge these info, electing a MASTER DATABASE where all of us can point.
Which is the best approach? having info on ERP or CRM, and develope connector to EXCHANGE?
i know is a difficult project....

Sorry for my english, ask me for details
Really thanks!
M
ASKER CERTIFIED SOLUTION
Mattia Minervini

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