Multiple Lat 5590 Black Screen On Restart
Hi everyone,
We have recently been purchasing Refurbished Dell latitude 5590's from dell and another vendor. I've ran into the issue of the computer randomly booting to a black screen after the dell logo appears. Before this happened I had installed drivers, applications, and the latest BIOS. During a random restart the issue occurs and I am unable to get back into windows. I can not figure out why this is happening on these machines as these are the only one's having this issue.
I have worked with dell on one of the machines. They are sending me a new hard drive which didn't fix the issue.
I am able to boot into safe mode. I'm unable to do a clean boot with minimal drivers. I also attempted to perform a chkdsk command to repair the drive and I got an error message "chkdsk is not available for raw drive" which I thought was odd.
If anyone has any ideas or has experienced this issue with these machines please help.
We have recently been purchasing Refurbished Dell latitude 5590's from dell and another vendor. I've ran into the issue of the computer randomly booting to a black screen after the dell logo appears. Before this happened I had installed drivers, applications, and the latest BIOS. During a random restart the issue occurs and I am unable to get back into windows. I can not figure out why this is happening on these machines as these are the only one's having this issue.
I have worked with dell on one of the machines. They are sending me a new hard drive which didn't fix the issue.
I am able to boot into safe mode. I'm unable to do a clean boot with minimal drivers. I also attempted to perform a chkdsk command to repair the drive and I got an error message "chkdsk is not available for raw drive" which I thought was odd.
If anyone has any ideas or has experienced this issue with these machines please help.
When you state "black screen", is this after logging in? Or does the issue occur PRIOR ?
(are these laptops on a network when you log in or standalone? Have logins/passwords been assigned?)
Are any of the laptops that have NOT been updated experiencing the issue?
(are these laptops on a network when you log in or standalone? Have logins/passwords been assigned?)
Are any of the laptops that have NOT been updated experiencing the issue?
can you run the chkdsk when booting from the install cd/usb? and selecting repair this pc ?
ASKER
There has been about 2 out of the 6 laptops that didn't experience the issue. It seems to occur after I have finished installing everything and rebooting. The dell logo pops up, goes black, then comes back again with the loading circle, then goes black. The keyboard responds by lighting up and you can see that the screen is slightly lit but still black.
-After the issue occurs I noticed I have to force shutdown the computer 2 times before it will boot to the dell logo upon starting it for the 3rd time.
-All the computers are joined to our domain with users attached to them.
can you run the chkdsk when booting from the install cd/usb? and selecting repair this pc ? I received this error after the issue had occurred using the dell media recovery USB. After reinstalling the OS I'm able to run the chkdsk command from windows.
I have also ran PDQ deployments to these computers. Could it possibly be a software or power supply issue?
-After the issue occurs I noticed I have to force shutdown the computer 2 times before it will boot to the dell logo upon starting it for the 3rd time.
-All the computers are joined to our domain with users attached to them.
can you run the chkdsk when booting from the install cd/usb? and selecting repair this pc ? I received this error after the issue had occurred using the dell media recovery USB. After reinstalling the OS I'm able to run the chkdsk command from windows.
I have also ran PDQ deployments to these computers. Could it possibly be a software or power supply issue?
Attempt to run the laptops without their batteries installed (AC only). This will attempt to rule out bad batteries.
Make sure the charger matches EXACTLY to the amp and voltage input rating stated on the system. This will rule out bad/wrong chargers.
You said you ran chkdsk, what were the results?
Are you able to check the hard drive's S.M.A.R.T. status (via BIOS)?
Make sure the charger matches EXACTLY to the amp and voltage input rating stated on the system. This will rule out bad/wrong chargers.
You said you ran chkdsk, what were the results?
Are you able to check the hard drive's S.M.A.R.T. status (via BIOS)?
>> -After the issue occurs I noticed I have to force shutdown the computer 2 times before it will boot << this is typical for a corrupt OS, after 3 interrupted boots, it goes into repair mode
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
I found out that the issue was the Intel driver and Plugable driver for the monitors. Apparently windows 1803 build is also not compatible with all these drivers which was resulting in the crashing.
Glad you were able to finally pinpoint your issue. W10 1803 build is causing havoc across the board. I myself still have not installed it after reading about all the issues user community was experiencing.
Can you check the Windows event log of the machines that are exhibiting the issue?