How to get Windows 7 updates/Hotfixes that Microsoft says are no longer available.

Dana Friedman
Dana Friedman used Ask the Experts™
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I need a WIndows 7 update/Hotfix that Microsoft says is no longer available. At the moment, I'm going for KB981711, because Excel 2010 files are slow to save and slow to close.
In case you're curious how this seemingly unrelated fix solves the problem, check out this link. https://social.technet.microsoft.com/Forums/en-US/a652c006-afdd-43f5-b872-bd5763bf0417/excel-2010-very-slow-to-save-to-network?forum=excel

But that's irrelevant. If I'd like to get WIndows Updates/KB files/MSUs that are no longer available from Microsoft, is it possible to get them? If so, how?

Thanks!
Dana
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Dr. KlahnPrincipal Software Engineer

Commented:
goofle is your fiend:

http://thehotfixshare.net/board/index.php?autocom=downloads&showfile=12302

a) This is the x64 version.
b) When Microsoft invalidates a hotfix there's usually a good reason for it, and the reason is usually that the hotfix was subsumed into a later periodic update.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Window 7 remains current with Cumulative Updates and Updates for Office 2010. Most recent: Large updates this past Patch Tuesday.  

I suggest doing it this way. Office 2010 is working fine on my Windows 7 machine

Do the updates and run SFC /SCANNOW from an admin command prompt and restart after all the above.
Distinguished Expert 2017

Commented:
Unusually, there is a superseding update if the one you are searching for is no lone is available as mentioned.

The issue you may have deals with anti-virus scans on the shared location

If needed, post back, and I'll try to identify the update that was issued post the one you referenced and deals ...

The other possibility is ms pulled the update if it caused more issues, than it fixed.
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Author

Commented:
Thanks. I have to wait a little while as the machine I'm trying to get to is offline/not accessible remotely right this second.
Thanks! Dana
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I looked through my history of installed updates and KB981711 is not installed so not much point in going after it. Make sure all current updates are done.

Author

Commented:
As of 2016, Microsoft's TechNet doesn't have it fully nailed down. One thing on which they agree is that that exact same problem doesn't reappear in Office 2016. There are other circumstances under which Office 2016 files will be slow to save, but they seem to pertain mostly to WIndows 10 machines. The ones suffering here are WIndows 7.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
The ones suffering here are Windows 7.

Take one problem Windows 7 machine and do either a Repair Install or back up and reinstall, then add back Office 2010 and test.

Author

Commented:
The problem is documented elsewhere (slow saving of Excel 2010 files to Server 2008 machines). For some people this fix worked, for others it did not. In my case it did not. Microsoft has no other fixes for this, and haven't reported a fix server-side either. However, I tried saving one problem file to a Windows 7 machine and it saved quickly. So there is some interaction with the server involved. However, all the documented fixes that worked at all were for Windows 7 workstations, Excel 2010, and Server 2008 R2 (and SBS 2008). So the problem doesn't appear to be exclusively Office 2010 (or the network driver fixed in KB981711).
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Make sure the Server is up to date. Server 2008 is now very old and on its way out, so you may need to upgrade the Server if you are convinced it is not a workstation issue. We no longer have any server 2008 machines, or many (if any) Office 2010 machines. But our Windows 7 (and 10) machines save fine to Server 2012.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Also, make sure the server BIOS is up to date as some Windows Updates depend upon up to date BIOS. This is true of workstations as well
Commented:
Rebooting the server helped the problem.

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