How do I completely remove a program?

DoctorK12008
DoctorK12008 used Ask the Experts™
on
I previously installed Driver Genius and now i want to remove it.   It shows up in the system tray, but it is not listed in the  installed programs in Control Panel.   How do I remove it completely?
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AlexSenior Infrastructure Analyst

Commented:
With a lot of work, it's riddled with malware, I'd run an uninstall, then malwarebytes anti-malware, then ad aware then reboot.

Do this all in safe mode :D

Thanks
Alex
nociSoftware Engineer
Distinguished Expert 2018

Commented:
Check in the install script what files are installed and start with removing those.
but that may not be all, settings in config files in other places? (user directories)?
registry settings? Global, per user?  the list is endless.
Some less documented features (hidden files, hidden registry entries) aka all techniques malware use to be persistent,
might still lave traces....

Installing is easy, removing not so.
If you want to go back, without possibility of remaining artefacts, restore a backup from before the installing of this kit.
IT Consultant
Commented:
generally speaking, try below steps if a Windows program is not available for uninstall under Control Panel.

1. remove its installation folder under C:\Program Files or C:\Program Files (x86), depending on the edition of the program.

2. remove its registry item. you may search for its brand name, product name etc to locate the registry items.

3. remove its application data under C:\Users\<username>\AppData\Local and Local Roaming folders

4. other places for installation or user data file, depending on its special designs of the software.
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Dr. KlahnPrincipal Software Engineer

Commented:
The only way to get rid of that horrible thing is to restore the system from a backup made before the product was installed.  Nothing will get all of it out; not even the Revo Uninstaller.  Once it's been in, there are bits and pieces left all over.

You could surely give Revo a shot in Hunter mode, but I wouldn't put any amount of money on the results.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I do not trust these tools (having tried them).  Back up your system completely and reinstall Windows 7.

Is the computer new enough (2 years old or newer) to run Windows 10?  Now would be a good time to upgrade.

Author

Commented:
I edited the registry to remove the Driver Genius items.   It no longer appears in the system tray.   Thank you.
bbaoIT Consultant

Commented:
glad to know my recommendation worked for you.

Commented:
For future reference, and as much as people do not like third party tools, I have had great success with CleanMyPC. They have a large database of where all the junk gets installed, and their tool, which is not expensive, seems to do a decent job of removing ALL of an application.  You mileage may vary, I do not work for them, but I do use that tool often to remove old junk.

I should add that I do NOT use all the tools in their toolbox, like Registry cleaner.

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